Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Dog attack-Bite wound, nearly all of the Emergency Vet Bill reimbursed!
"I decided to get the Accidents and Injury insurance for my 8year old Chihuahua mix, last year and I paid $108 for the whole year, which if you break it up, it ended up being $8/month. I was out walking with my dog, and a dog broke loose from its fenced patio (and was tied up too), and came and attacked my dog. She sustained a bad bite wound, which resulted in my going to the Alliance Emergency Vet that night. The bill was about $1,300 and after I filed a claim with Pets best, I got $915 reimbursed back to me. Quite a deal! Very worth it. I was able to add my bank account so when the reimbursement came in, it was just directly deposited to my bank account. This is my first time with pet insurance, but I am sure glad that I got it! "
Insurer: Pets Best
By: Jade
5+ stars for Healthy Paws
We purchased Healthy Paws when we brought home our puppy 11 1/2 years ago. We have filed many claims as our pup has not been the healthiest. I have NEVER had an issue with HP. It is very easy to file the claim on line, they respond very quickly with a confirmation that they have received the documents, and even for very large claims, the money is auto deposited within a couple of days. Couldn't ask for a better company. The premium has gotten quite expensive and goes up yearly, but we use every bit of the benefit so it is worth it for us.
Claim process
Always easy and quick with payment and coverage. No hassle and efficient
Insurer: Pets Best
By: Andrea
Peace of Mind makes all the difference
I recently had an extremely emergent situation with my sweet dog. She needed emergency surgery and to spend a few nights in the hospital. I was given an estimate of 7-9K. However, I was able to easily decide to get her the care she needed knowing that I could trust Pets Best to cover 90% of the charges and to process the payments within a month or so of my submittal. I had many smaller claims covered very quickly in the past and this set my mind at ease. It gave me one less worry to deal with at such a scary time. I was able to concentrate on getting my girl better and giving her all my love without having to worry how I was going to pay for her care. I was able to put the fees on my credit card and pay off 90% of it before any interest was even applied because I received payment very quickly after submitting my claim! I always recommend Pets Best to other pet parents!
Pets Best is literally the best
"Extremely easy and pain-free process! No need to have my own spreadsheet to split out all the charges and figure out whats deductible or not. Just upload a photo of the invoice and an answer within a week. Amazing and seamless process."
Insurer: Pets Best
By: Mannny
With Ease
Pet Best has been very responsive to all of my claims thus far. Payment goes directly into my account with ease. It's very simple: take my dog to Vet, pay bill, snap a photo of bill payment, upload it to my Pet Best account, submit claim, Pets Best reviews the claim and then send payout according to your plan. I have filed at least 6 claims and I got paid with ease. Thank you Pet Best!
Easy Peasy
It is so easy to process a claim for Ellie Mae! I really like just taking a picture of her detailed checkout sheet and my receipt, then submitting. It is simple to login and check the status, plus I do receive emails as well. The explanation around benefits paid is also helpful. This is my second year using Pet's Best and it has been a great experience!
filing a claim
filing a claim was easy and a quick turn around for payment. I really like the option of direct deposit as well. I had to call customer service about adding to the claim and how my benefit work. they were very helpful and caring about my dogs case. I highly recommend them.
The best!
Pets Best is absolutely the best! Easy to file a claim and quick turnaround
Insurer: Pets Best
By: Michelle
Healthy Paws an Amazing Pet Insurance Company
My experience with Healthy Paws had been very positive. Healthy Paws has provided financial protection against my Shih Tzu's many unexpected veterinary expenses. Submission of claims online is simple, and reimbursements are quick and easy. Monthly premiums are affordable. It is always a pleasure dealing with Healthy Paws.
Insurer: Healthy Paws
By: Franklin