Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
Other Categories
Wellness claim
Everything done in a timely matter, payment was made for the service I had done
Fraud
I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!
Insurer: Fetch
By: Bruce
Medication Coverage
recently put a claim in for my heartworm medication for my dog. I provided the visit receipt for medication with date of purchase for my pet and response of payment was quick within a week. They kept me informed of policy of payment as well throughout the process.
Great Pet Insurance
I have submitted claims for my Golden Retriever Dixie multiple times for ear infections, and a broken tooth which she needed surgery. Submitted claim the bill and the Dr's notes, and was paid every time in about two to three weeks. Never had one problem Met life. They paid 100% with a $250 deductable for the year. If you follow instructions on your claim you will be paid. It's best to take out the unlimited policy with them.
Pet insurance
I am very happy to have Pets Best for my pets. They have fast reasonable processing time and fhe reimbursement about was very good. I had remended Pets Best to my friends.
Easy and Quick Claims Process
My pets' veterinary claims are always processed timely by Pets Best. It takes a few minutes to file the claim online. Acknowledgement and feedback are provided quickly.
Nationwide Pet Insurance has excellent customer service
I have had Nationwide Pet Insurance for over 10 years, and I have never had any issue. They have an easy to use website to open new claims and review the status of all claims. I have used the vet line for questions about issues with my dogs. My dogs are my family, and I would not work with a company that did not love animals and provide great customer service. My dogs are therapy dogs, so it is important to keep them healthy. Once I submit a claim, it takes about a week for the money to go into my account (I use the automatic deposit feature). I highly recommend Nationwide; based on cost, benefits and customer service.
Insurer: Nationwide
By: Vicki
Much better experience than expected
"I work in the health insurance industry (People Health Insurance), so I know how many issues there are with getting claims paid. I expected the worst. I had just gone through a rather traumatic experience with my pet, and an emergency room visit, which was not cheap. I was glad to have Pets Best to help cover some of the cost. I provided my receipts, and there was no questioning, no follow-ups for additional information, no delays. It took a reasonable amount of time to get reimbursed, 2 weeks. So, it was a pleasant experience all around. Thank you Pets Best."
Insurer: Pets Best
By: Chris
pet Pneumonia
My dog had strange hacking. Went to Urgent Vet. Diagnosed with pneumonia. Given meds. follow up showed all clear. Very pleased with Best Pets. Once bills were submitted, a quick response was made to issue me a check
Insurer: Pets Best
By: Dale
Easy Claim
Process of making claim was easy! Quick response!