Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Claim Review
Everything was done quickly.
Insurer: Trupanion Canada
By: Kathy
The process was very easy.
The process was very easy.
Insurer: Trupanion
By: Sheila
New Puppy & New Pet Insurance
Easy to sign on and easy to understand the plans, deductibles, etc.
Insurer: Trupanion
By: Toby
Easy experience
Easy to submit claim and quick return on my payment
Insurer: Trupanion
By: Jennifer
Satisfied Client
Setting up everything online has been easy. So far, I am satisfied with how the process has worked and how much I can do online.
Insurer: Trupanion
By: Melissa
Trupanion takes no action to help customers for "services not received"
I brought to Trupanion's attention that I have been funding a policy that I just recently came to learn I have no ability to collect on if there were ever a claim. I asked Trupanion to please correct the error in policy owner name since the dog insured was my dog (always was and continues to be) but they refused. I then asked them to stop pulling the recurring payment from my banking account which they also refused. I tried to close my banking account but because of the recurring payment, I couldn't. I now have a claim in with my bank and have continued to appeal to Trupanion including asking to file a formal complaint, speak with their legal department, etc., all to no avail. DON"T USE THIS INSURANCE COMPANY. THEY PURPETRATE FRAUD AND WILL NOT STOP TAKING MONEY FROM YOUR ACCOUNT EVEN WHEN YOU ASK THEM TO CANCEL THE POLICY.
Insurer: Trupanion
By: Rebecca
Straightforward process, logical choices
Sign-up was easy. Customizing coverage to meet my needs was straightforward.
Insurer: Trupanion
By: Jennifer
Pet insurance
Ease of enrollment
Insurer: Trupanion
By: Denise