Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Experience
Great insurance company so easy to use
Insurer: Pets Best
By: DEBORAH
Ron/Spin
Pets Best Insurance is reasonably priced. Their claims processing is very easy. The turnaround time is just days not weeks like some pet insurance. I would highly recommend them.
Pets Best IS The best!!!
Signup process is user-friendly, conditions, the rules are clear and explained well when they process the claim, fast claims processing. Buy the full wellness package it is worth every penny and more even for healthy dogs! I have had other pet insurance carriers who hide the whole facts about their payout policies, so always dig into the fine print if you aren’t going to use Pets Best!!
Claims are a nightmare
Price is the only good thing about my Pets Best policy. Everything else is terrible, especially trying to get paid for claims. I have a diabetic cat and have to submit claims for him regularly and it's a nightmare.
Insurer: Pets Best
By: Kaylin
PETSBEST IS THE GREATEST
PetsBest is such a good insurance. The customer service that they give is outstanding. The online system is easy to use and to understand and the response time is great. Not only that, they keep you informed up until your payment has been put into your bank. The best insurance I have ever come along for my pups!!
Easy Peasy Claim
"LOVE how easy it is to file a claim. Snap a picture of the receipt. Go to app and load the photo. A few days later I get an email and money is in my account. So simple. P.S. I actually did all this as I walked out of the vet's office. "
Excellent Pet Insurance company
Pets Best paid our bills promptly helping us to concentrate on trying to get our dog back to being healthy and eliminating the stress of having to pay the Drs. bills. I 100% recommend Pets Best, in addition, I adv used my daughter who now has both her dogs insured by Pets Best. I will continue to suggest to anyone who owns a pet to be insured by PETS BEST.
Easy to File
I submitted my invoices doctor's notes and test results very easily on my home computer. It took about 30 days to get paid for the claim. I was not notified by email but by a letter with the explanation of benefits attached for each charge. I found it very easy to do and I was satisfied with the amount of the claim that was paid.
Claims Experience
I filed my claims in May 28, 2025 and received my first payment 6/23/2025. I understand the company had to get in touch with the vet about the claim, therefore; I understand the length of time. It was easy to file the claim. The website was easy to use. Thank you Pet Best for contacting me to inform me about the wait time on my claim and for informing me about the payment. Thank you also for the explanation of the bill. "
Why I love MetLife
Claims are extremely easy to submit. Your claim is reviewed in a timely manner and reimbursed directly to your bank account. Any questions I have had have been answered completely and to my satisfaction. Support personnel are knowledgeable, friendly, and patient. My only complaint is MetLife doesn’t offer horse insurance! MetLife has made my life and Finian’s so much easier. They offer a wide variety of plans at an affordable rate.
Insurer: MetLife
By: Terri