Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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It was very easy and efficient.
It was very easy and efficient.
Insurer: Trupanion
By: Joy
Zoeâs injury
Well I was always under the impression that I had a $250 deductible and then you would pay 90%. Well I get a bill for almost $1000 and turns out that I had to pay the 250 deductible they have $170 administration fee that you guys donât cover and then I paid the remit the 10%. So it ended up that I paid just about $500 and you paid much less. I donât have the numbers in front of me right now but anyways almost seems like a waste maybe on a bigger ticket item it would be to my advantage but this experience was not I pay between sick and wellness more money for the dogs insurance then I pay for my own. So to summit up I donât think it was a very good experience hopefully I never have to use it again because I donât like when my dog is sick or injured.
Insurer: Trupanion
By: Sandra
I have always had prompt payment of claims and customer service has always been compassionate and helpful.
I have always had prompt payment of claims and customer service has always been compassionate and helpful.
Insurer: Trupanion
By: Jean
Very satisfied customer
I was very pleased that Trupanion responded very quickly to request for payment ftom the Animal Hospital. I really liked that they payed the Hospital directly so we did not need to be out of pocket and await for reimbursement. I also liked that Trupanion linked follow up tests that were related to the original claim. I liked that Trupanion kept us posted on their communications with the Animal hospital and the speed of their response for payment.
Insurer: Trupanion Canada
By: Louise
It was easy quick and SO efficient!
It was easy, quick and SO efficient! Thank you!
Insurer: Trupanion Canada
By: Raheela
Rhodie gets great care!
Claims have been processed and paid directly to the vet within minutes. Very grateful for this insurance!
Insurer: Trupanion
By: Leah
Happy Customer
It was quick and easy to.sign up and the benefits are great
Insurer: Trupanion
By: Kristal
my vet submitted the claim and it was processed in a few hours.
my vet submitted the claim and it was processed in a few hours. I just had to pay my copay.
Insurer: Trupanion
By: Sharon
Excellent customer service!
Sadie was hit by a car on 8/12 while on vacation and needed emergency care out of state. Trupanion paid the ER vet directly within a couple days. After returning home Sadie has continued to have regular appointments for wound care and Rx. I have received all reimbursements timely without any issues. This is the first time I've invested in pet insurance and I am very impressed with the ease of submitting claims and receiving reimbursement.
Insurer: Trupanion
By: Rozanne