Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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HealthyPaws is truly amazing
HealthyPaws has been nothing short of amazing for our dog Teddy. This was our first pet we had insured and it was mainly only done due to hip dysplasia worries. We enrolled him as soon as we got him in 2015. Teddy is an Akita/German Shepherd mix and past experiences with dogs that big have always had arthritis and hip issues down the road. So we enrolled him in 2015 on the 90% coverage, $100 annual deductible plan. It has been a literal lifesaver for him and our family and likely one of the best decisions I have ever made in my life. I tried Figo Pet Insurance with 2 of my other dogs and they have been nothing but headaches and drama dealing with 1 of my dogs who sadly passed due to osteosarcoma spreading to his spine. They take weeks and weeks to look at your claims and in his case it was usually almost always denied or with a problem. Sometimes they would cover bloodwork, sometimes they didn't. It was crazy, a nightmare to deal with and I highly recommend everyone avoid Figo at all costs. HealthyPaws has never had that sort of problem. They have covered little things like UTIs, monthly glucosamine shots and antibiotic meds. But they also have covered MAJOR life-threatening things without any issues for Teddy. Teddy had a mast cell tumor removed from his chest in fall of 2017 after adopting him. Every penny of that bill which was over $3,000 was covered with no issues at all. In fact, only ONE time in roughly 100 claims have I ever had a issue and all it took was a simple phone call for that to be resolved. The turnaround times are very reasonable and fast, never takes more than a week or two tops. In June 2022, Teddy started having severe neurological signs and a brain tumor was suspected. To make a very long story short, he ended up having to have stereotactic radiation and chemo. This is certainly not cheap, his bill was roughly $15,000. HealthyPaws paid EVERY single penny of it except the usual things they do not cover (exam fees etc). I was reimbursed for 90% of that entire bill. They even emailed me to check and see how he was doing. They just spent over 13k on Teddy and still care enough about him to see how he was doing. HealthyPaws is amazing and I won't even consider another pet insurance company moving forward. He gets his bloodwork checked almost every week now, monthly chemo meds and other meds. All of this is covered without issue and pet owners know how expensive weekly blood tests can be. HealthyPaws is AMAZING, I cannot stress this enough. I have already recruited a friend to enroll their new puppy with them and I hope this review can help others make the proper choice here also. Teddy is thus far doing as well and roughly 90% of his former self. Our family and Teddy owes this all to the wonderful care he got from the doctors but also HealthyPaws. I will never use another pet insurance provider, HealthyPaws care of Teddy has made me a fan for life.
Insurer: Healthy Paws
By: Judi
Easy to submit quick response
Easy to submit, quick response
Insurer: Trupanion Canada
By: Braeden
Helping to keep our Arthur healthy.
We find your payments at the vets and so there is no need to make claims when we get home . That is the best way for us. We know that we can depend on you. Our dog has had some bad luck with his health and cannot imagine how we could have coped on our own.
Insurer: Trupanion Canada
By: Alex
Wonderful insurance experience
Having the preapproval completed helped I'm sure but it was done very fast and the money came quickly!
Insurer: Trupanion
By: Christopher
Trupanion is the one I choose for my pet
Quick and easy. Thank you
Insurer: Trupanion
By: Mary
Very easy to submit a claim
ASPCA has been great with all my claims that I submit. They also complete them in a timely fashion, I appreciate all their hard work.
Insurer: ASPCA
By: Anna
Customer rep was very helpful in explaining lowering my monthly premiums.
Customer rep was very helpful in explaining lowering my monthly premiums.
Insurer: Trupanion
By: John
It is always very easy and fast
It is always very easy and fast
Insurer: Trupanion
By: Tina
Would recommend.
Really responsive team. The app is super convenient. Customer care is extremely helpful and kind. Would definitely recommend trupanion.
Insurer: Trupanion
By: Amy
Thank you, Healthy Paws
I got Healthy Paws for my pup very early on and I am extremely relieved that I did. My dog has had a plethora of health issues throughout her life and I have been able to take her to the vet every single time without worrying about anything else but her health. She is currently thriving and it's because Healthy Paws let me get her the best medical care every time she needed it.
Insurer: Healthy Paws
By: Sofia