Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
Other Categories
Easy experience
Easy experience. Quick reimbursement!
Insurer: MetLife
By: customer
Prompt payment
Prompt payment. Excellent online processing. Everything a quality insurance company should be.
Insurer: Pumpkin
By: Toby
immediate response and fare payment
immediate response and fare payment
Insurer: MetLife
By: Zahra
It was easy to understand.
It was easy to understand.
Insurer: MetLife
By: Yesenia
I didn’t like how complicated direct…
I didn’t like how complicated direct deposit is to set up. It takes way too long and the app is glitchy. I had to submit by direct deposit three times and it’s still pending for days despite a previous claim already being directly deposited.
Insurer: Healthy Paws
By: A h
Easy claim process and quick payment
This interaction with MetLife was seamless and an improvement over previous ones. I uploaded my receipt and vet notes to the site, and within about 3 days I received reimbursement. It was a pleasure.
Insurer: MetLife
By: Rebecca
Terrible Eye opening Experience
I submitted a claim by U.S. Mail. I called and emailed to ask if they received it. They responded only after they closed the claim because I didn't send the information. Terrible experience my dog is now 10 no one wants to insure him
Insurer: Healthy Paws
By: Philip Vernot
My claim was explained was reimbursed…
My claim was explained was reimbursed directly to my checking account within aweek
Insurer: Spot
By: Pamela Schnabel
Pet insurance is SO important!
I have always used a spot Insurance since the day my dog came home. I just wish that the claims processing time was faster. Also, wish that my veterinarian could submit for me, and I would not have to shell out all the money out of pocket. Coming up with over $10,000 unexpectedly is extremely difficult and financially a major burden.
Insurer: Spot
By: Michael R