Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Happy client
In general you are always very efficient and timely
Insurer: Trupanion
By: Moira
Incredibly easy and fast results.
Incredibly easy and fast results. I highly recommend!!
Insurer: Trupanion
By: Dorette
Great service!
My *only* gripe is that what is covered and put in my account is that itâs still trying to go back in my old account that I donât have. I need it to come back to the same account that Iâm making my payments with it is very difficult to go and try to see if my reimbursement came in on a account that I donât pay attention to due to the fact that itâs not my initial account. That one I started payments with is closed and that bank is just pushing it to the said account I donât really mess with because itâs not my account primarily. If I can get that fixed finally that would be great!
Insurer: Trupanion
By: Hunter
My billing issue was resolved promptly and professionally.
My billing issue was resolved promptly and professionally. They were able to look into my direct debit payment immediately. No problem at all.
Insurer: Trupanion Canada
By: Daniela
I've been paying Trupanion for 9 years.
I've been paying Trupanion for 9 years. Ive never been late on a payment. My payments are automatically withdrawn. I've filed 3 claims in those 9 years. Trupanion covered 2 claims. You gave no reason why the last claim did not qualify. The visit was not a wellness visit. It was a skin issue. I am still considering finding a new company to give my money to.
Insurer: Trupanion
By: Joni
Since our dog's successful cancer treatment two years ago Iâve been recommending TruPanion to everyone I know.
Since our dog's successful cancer treatment two years ago Iâve been recommending TruPanion to everyone I know. Not only has the financial assistance for treatments been a relief, but the interface with the hospitals in terms of direct payments has taken away the responsibility for dealing with the reimbursement process. Everything regarding payment for services, including insurance reimbursement, is done before leaving the doctors office. Amazing!
Insurer: Trupanion
By: Carol
Trupanion cut through all the paper work when my dog broke his leg.
Trupanion cut through all the paper work when my dog broke his leg. Very easy to apply for insurance coverage. Especially now that my dog needs surgery to remove a mass on his paw. I recommended the coverage to my nephews who just got puppies and neighbors.
Insurer: Trupanion
By: Ellen
Fast efficient service
Fast efficient service
Insurer: Trupanion Canada
By: Dave
Claim Submission
It was quick and easy, I did it right from home and got informative response emails each step of the process.
Insurer: Trupanion Canada
By: Kylie