Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Routine Vaccination
Our dog went in for several routine vaccinations. The vet printed off the invoice,we scanned it in to the computer,and attached it to Pets Best claim on their site. I was notified promptly that they were already processing our claim. I was then notified via email that we would be receiving payment from our claim and within several days we had a check from Pets Best. We are more than happy with our plan through this company.
Very quick & easy process.
Very quick & easy process.
Insurer: Prudent Pet
By: Kimberly
A little difficult setting up auto…
A little difficult setting up auto deposit. I understand the security but the password was way over the top.
Insurer: Embrace
By: Rick Umbach
Embrace has been excellent for my five…
Embrace has been excellent for my five year old dog. They make it super easy to submit claims and the payments are quick and easy. Definitely a life saver!
Insurer: Embrace
By: Aimee
Claims seem easy
Seemed pretty easy once you get used to it.
Insurer: Embrace
By: Paul Holmes
It's easy to file a claim and in our…
It's easy to file a claim and in our experience, claims are processed quickly.
Insurer: Embrace
By: Jonathan Dunn
Company charged me after the policy had…
Company charged me after the policy had expired. Feb 2024 they did not take the payment from my credit yet in my Sonnet account online it showed I did pay it. I called them 3 different times in the 12 months of the policy and they ensured me I was up to date. They renewed my policy on Sept 1st 2025 took this first payment out and three days later emailed me saying I had missed May's payment. I called and they acknowledge that I had paid that month and that my account was in good standing along with my online account showing I had made all payments . Then on Sept 17-2025 they charged me for Febuary's leaving me unable to pay other bills. After hours of conversations they refuse to compensate me for my due diligence in maintaining my account. I am in the process of finding new house Ins. and will have to cancel my credit card to ensure they don't have another claricial issue and withdrawal fund from my credit card, therefore spending more time updating payment methods with the numbers other companies that I use my credit card with, after I cancel my policy with them.
Insurer: Sonnet
By: John
Claim was processed and paid into my…
Claim was processed and paid into my account within 2 days!
Insurer: Pumpkin
By: Lynda
User Friendly
I started using petsbest when my dog was a puppy, months later he suffered his first seizure. Pets Best has made it easy for me to afford his countless vet appointments, his medications, and the surgery he has had. With pets best by my side, I don't think twice about getting him the help he needs. I love pets best user friendly methods so much, that when I adopted a cat, I also created an 'account' for him. I have spoken to pets best costumer service and was given all the details and help I required.
Insurer: Pets Best
By: Diana
We have had Spot for over three years…
We have had Spot for over three years in our four pets. Never had to submit a claim over our deductible until my wife shut the door on the cats tail and cut off a piece of her tail. Had to take her to the vet hospital where they amputated part of the tail. I submitted the claim to Spot as it was over $1000. Spot honored the claim quickly and sent the check for the 70 percent less the deductible. It was easy to submit the claim. We are very pleased with Spot Insurance. A+.
Insurer: Spot
By: Thomas Polsfoot