Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Very easy to understand and use.
Very easy to understand and use.
Insurer: MetLife
By: Shonna Campbell
Very easy to email and receive payment
Very easy to email and receive payment. I am very impressed.
Insurer: MetLife
By: Ronald Gould
Very quick payment for my 8 month old…
Very quick payment for my 8 month old ESS seizures, hospitalizations and treatment. Very pleased.
Insurer: Trupanion
By: Robin
Well Done!
Well, you made a contract with me and you are fulfilling it. What more can I ask? I do things by mail so it takes longer, but your checks come. Thank you.
Insurer: MetLife
By: Leslie
it was very easy to apply and im happy…
it was very easy to apply and im happy with the turn out.
Insurer: MetLife
By: keala cootey
I am unable to see my documents even…
I am unable to see my documents even after tried to logon by app and browser
Insurer: Sonnet
By: Hardeep Singh
Easy to run app
Easy to run app , not a lot of overwhelming information. Quick response.
Insurer: Nationwide
By: customer
Easy submission of claim
Easy submission of claim, quick response and quick reimbursement
Insurer: Trupanion
By: Ron
over changing - no communication
I am submitting this complaint regarding improper billing and failure to resolve an overpayment issue with MetLife Pet Insurance. MetLife Pet Insurance overcharged and withheld funds totaling $540.24, plus an additional $87.63, despite my policy premiums being paid through automatic payroll deductions. My pet insurance payments are deducted directly from my paycheck, and I submitted proof of these deductions after MetLife incorrectly claimed they had not received a payment since September 24, 2025. That statement is inaccurate. I can see the deductions on my paystubs and the payments posted in the MetLife app. At no point did MetLife notify me of a missing payment, which reflects a failure to communicate a billing issue in a timely manner. I first contacted MetLife about this issue on December 4 and was told it would be resolved within 3 to 5 business days. More than a month has passed with no resolution or meaningful follow-up. On December 5, MetLife withdrew an additional $540.24 even though the policy had already been paid through payroll deductions. MetLife also scheduled further prorated withdrawals of over $500 and another charge of over $300 for January 1, which should never have occurred. I canceled my policy solely to prevent additional unauthorized withdrawals. MetLife later claimed that canceling the policy made it harder to resolve the issue, despite having my payment documentation. I made repeated attempts to resolve this matter by phone and email and requested to speak with a manager or supervisor but was not provided access. I spoke with multiple representatives, including individuals named John, Amanda, and Monica, none of whom were able to resolve the issue. Follow-up communications consisted of repetitive questions rather than addressing the documented overpayment. I am requesting a full refund of all overcharged amounts and correction of MetLife’s billing records. This experience has caused me to lose confidence in MetLife Pet Insurance’s billing and customer resolution practices.
Insurer: MetLife
By: M.E Marie