Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Quick payout
Quick payout, excellent communication
Insurer: Fetch
By: Marcia
Was as expected
The claim was easy and painless to do. Simply submit the claim and wait for the claim to be processed. Money was repaid quickly. Was notified of what was going on at every step.
Insurer: Fetch
By: Judy Shackett
Great!
Quick, informative, and user-friendly!
Insurer: Nationwide
By: Muhammad
WORST COMPANY EVER
ridiculous and unrealistic wait times to get your money . One time it took over 3 weeks for my claims to be settled. Said they got a new system but I am still waiting for a decision on a claim from 12/23 .
Insurer: Pets Best
By: Cheryl
Phone representative (Yaz?) was…
Phone representative (Yaz?) was amazing. Explained everything, including how to navigate payment process. Super knowledgeable, personable and professional. I could not be happier, dude was awesome
Insurer: Nationwide
By: Gracie's dad
Not off to a good start with this company
Filled out the application form got an email that they were reviewing our application form, but never even heard that the policy was granted and it was in force..... is it? Still don't know. . They sure took my credit card fast enough though.
Insurer: Nationwide
By: LINDA
Easy experience online
Easy experience online
Insurer: Nationwide
By: CHARMELLE LEONARD
Filled out the application
Filled out the application, they immediately took a double payment off my card (that was not stated very clearly), then sent an email that if I didn't have a vet record within the last 12 months, I'd have to pay for a full exam, out of pocket before they would cover anything. Being short on money for vet visits is why I enrolled. Immediately asked for a refund and no response. This company is a complete scam!!
Insurer: Nationwide
By: Nick
Best payment process ever
No hassle or confusion on the final billing. Very smooth during a traumatic time in our lives
Insurer: Trupanion
By: Lisa