Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Easy process my veterinarian submitted for me and I received email notification
Easy process my veterinarian submitted for me and I received email notification
Insurer: Trupanion Canada
By: Suzanne
Great experience!
It was quick and efficient
Insurer: Trupanion
By: Ann
Best in the game
Spot pet insurance has been very responsive and has paid claims very quickly. Highly recommend using them for you pet insurance needs!
Insurer: Spot
By: Aaron
First claim submitted
Just had to submit my very first claim to Pets Best and I was so impressed with the ease to submit it and how quick they responded back to me and kept me informed of where the claim stood. This first claim went to my deductible but was very happy with them.
Insurer: Pets Best
By: Sharon
Happy customer
Claims that are made through VCA Clinics are processed instantly. it's nice to just have to pay the part of the claim owed instead of paying in full and waiting for reimbursement
Insurer: Trupanion Canada
By: Debbie
Small Bowel Obstruction in my dog
Extremely simple and efficient claims process with direct pay to first our vet and second, the Emergency Vet Hospital. Excellent communication with instantaneous text and email to notify that claim submitted and then result of submission process. Honestly, could not have been easier!
Insurer: Trupanion Canada
By: Lee-ann
Fast easy right to my bank acct
Fast easy right to my bank acct
Insurer: Trupanion
By: Tami
Claim
OMGosh..I can't begin to tell you how happy and impressed I am with this pet insurance. I almost cancelled it one week ago due to a pre-existing condition that I felt would not benefit my pet. My dog was in puppy boot camp and I decided to keep it in case he was injured while at camp. Sure enough, I received a call from the training camp stating he was acting strange and lethargic with discharge coming out of his nose. They transported him to the vet and he had pneumonia. The vet believes it was from aspirating on his food during training. They covered everything after my deductible. So happy I still have it and will not let it go. Thank you Trupanion!!
Insurer: Trupanion
By: Karen
Dependable, Hassle Free, Top Quality, Peace of Mind!
We have had Healthy Paws for years and submitting claims has always been incredibly straightforward, with hassle-free reimbursement. We did a lot of research to find the right insurance company to protect our fluffy dogs, and are really pleased with our choice. The random illness here or cracked tooth here was covered and the peace of mind was what we were mainly paying for until recently, when our dog had a double ACL tear. We would have really struggled to make the call for what surgery to get, what doctor to go to, etc. but it was so easy to say yes to our vet's recommendations and get him the proper care because we knew we were covered with Healthy Paws. They gave us no issues at all when we submitted the two claims (one for each leg), 10 days apart, and the payment was in my checking account within days. Not only that, but they followed up with us by email to check in on how he was healing. I have recommended Healthy Paws to 10+ family and friends now and cannot recommend them enough.
Insurer: Healthy Paws
By: Allie