Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,916 total


Verified September 07, 2025

Efficiency is everything!

I really appreciated the fast service and having all of my concerns / questions answered immediately, also the leniency given as I am a new customer to this company and they were willing to give some leniency regarding my payment as I've had issues with my bank account., very much appreciated! I recommend Sonnet to anyone looking for fast, efficient services.!

Insurer: Sonnet

By: Heidi Fraser

September 07, 2025

Never had any issues with Embrace Pet…

Never had any issues with Embrace Pet Insurance in over 5 years!

Insurer: Embrace

By: Sandra Barbo

September 07, 2025

Great Choice - Pets Best

We are very happy we chose Pets Best to insure our 3 Labrador Retrievers! They have a very easy claim process, quick reimbursement, excellent customer service, and respond immediately to any inquiry.

Insurer: Pets Best

Veterinarian: Towne Line Veterinary Group

By: Edward

Useful
Verified September 06, 2025

The response to my claim was fast and…

The response to my claim was fast and my amount paid to me was put in my account with great timing Thank you so much !

Insurer: Fetch

By: Scott Cameron

Verified September 06, 2025

Easy process

I submitted a claim very easy and understandable to navigate through app. Received money in bank account in a couple weeks. Everything I was told about fetch insurance happened.

Insurer: Fetch

By: Gabe

Verified September 06, 2025

The app is easy to use

The app is easy to use. Reimbursement is made in a timely manner.

Insurer: Fetch

By: Judith Kreitner

Verified September 06, 2025

I was compensated quickly

I was compensated quickly, without any hassle. I just followed all of the instructions on the app and boom, I was repaid in about 2 weeks. It was really easy and I was expecting the whole processes to be more complicated as this was my first time using this pet insurance.

Insurer: Fetch

By: Michelle

Verified September 06, 2025

Fast service

Fast service, great reimbursement.

Insurer: Pumpkin

By: Terri Austin

September 06, 2025

Our Jaxon

Found ourselves with our 6month old pup showing signs of pneumonia. Of course we had to find out with x-ray and other tests. Although nervous, we needed to find out. I worried we would get thru this and then have back and forth calls, paperwork and all going back and forth with insurance. I was relieved to see that it all was smooth and the money was in very, very shortly. Relief for that experience and knowing future ones, if needed, will be the same. Thank you. Staff was tremendous.

Insurer: Furkin

By: Gail

Useful
Verified September 06, 2025

Stress free application

Easy and straightforward application. Low rates and quick response.

Insurer: Nationwide

By: Happy customer

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