Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Pleasant experience!
Was an easy and pleasant experience
Insurer: Trupanion Canada
By: Christine
Trupanion came through this time.
It was quick.
Insurer: Trupanion
By: Ernest
Only issue is Iâm waiting for a check
Only issue is Iâm waiting for a check
Insurer: Trupanion
By: Armando
Trupanion is #1
quick response and reimbursement
Insurer: Trupanion
By: Richard
I have been paying monthly premiums for 8 years and until now none of my vet bills were considered reimbursable.
I have been paying monthly premiums for 8 years and until now none of my vet bills were considered reimbursable... Exam fees aren't covered, immunizations are not covered I especially dislike the way my claim was processed. I submitted 3 invoices and there was no consolidation or summary of them, each was handled separately which led to great confusion.
Insurer: Trupanion
By: Betsey
Great service!
No hassles over coverage, quick payment. So different than most insurance and I tell people about you all the time.
Insurer: Trupanion Canada
By: Rick
Trupanion for life!
Trupanion has been very helpful with Oliver. I purchased the policy when I got him. Oliver developed allergies early in his life and Trupanion has been there from the start. They offer payment right at the vet - extremely efficient. Trupanion is always on call with friendly, helpful service! I recommend them to every pet owner I meet! They will be there with us to help us get the most enjoyment out of our lives together. Oliver and I thank you!
Insurer: Trupanion Canada
By: Beatrice
Happy lab parents!
Trupanion is great. So easy to deal with and prompt with payments. We are so glad we had this insurance when our lab pup needed surgery. We saved several thousand dollars!
Insurer: Trupanion
By: Milt
Reliable and dependable
Excellent and speedy customer service before I pay the bill!!! Thank you!!
Insurer: Trupanion Canada
By: Cynthia
Smooth process and efficient response
It's seamless. Our vet directly submit the bill to trupanion, and within a few minutes, we receive an email acknowledging receipt and then another email listing out our deductible balance and how much will be covered. Very efficient and smooth process.
Insurer: Trupanion Canada
By: Janet