Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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As a new client
As a new client, your staff has been very courteous and helpful. We certainly appreciate that we can file claims directly (without postal service) and that payments arrive quickly. We hope to be customers for many years!
Insurer: MetLife
By: customer
We incurred some expenses on one of our…
We incurred some expenses on one of our pets that was unexpected this past year and Pumpkin was there to make sure our dog could have the care it needed. Extensive surgery and we paid a deductible and was reimbursed the difference. Excellent company
Insurer: Pumpkin
By: Ruth Blanton
Thank you.
They are prompt with reimbursements after my submission of invoices and prescriptions that qualify under my insurance plan. My dog is living her best life and care choices are simplified with less stress.
Insurer: Pumpkin
By: Laura
You are prompt and I can have the vets…
You are prompt and I can have the vets send the invoices abd soap notes.
Insurer: MetLife
By: PATRICIA DAVIS
Pumpkin insurance is quick to process…
Pumpkin insurance is quick to process claims. Filing a claim is easy too and their customer service is responsive and knowledgeable. Also, by comparison, they’ve got one of the best plans out there. Glad I chose pumpkin!
Insurer: Pumpkin
By: Ramona Atkins
Fast and efficient
Everything is electronic now a d my vet sends me digital notes and receipts so filing claims is a breeze. Only one issue is I would prefer to get an electronic transfer of the payment rather that a check in the mail.
Insurer: MetLife
By: Ginny
Quick and Easy
Easy submission. Timely payment. No questions. No issues. Just the way it should be. Thanks. MM
Insurer: MetLife
By: Mike Molosso
My dog Finley Golden Doodle.
Very helpful. Figured out my payment and sent it the next day . Thank you.
Insurer: Trupanion
By: Raymond
Fast refund of money for claim
Pumpkin refunded the money I put out for my dog’s surgery so quickly. I was impressed!
Insurer: Pumpkin
By: Gina
Waiting to be processed
I have just recently paid the down payment. I feel like the process should be quicker ex: Like when purchasing car insurance, you receive immediate coverage. The process takes a little longer than one might expect.
Insurer: Nationwide
By: customer