Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
Insurer: Trupanion Canada
By: Ni
Thankful for Trupanion
Filed on Friday, money in account Monday
Insurer: Trupanion
By: Robbie
A Trupanion for you best fur baby!
Always smooth and fast. So easy to do.
Insurer: Trupanion Canada
By: Kay
Easy Pet Insurance
The web site is very easy to navigate. The sign up is painless and really took no time at all
Insurer: Trupanion Canada
By: steve
Claim was paid in 2 business days!
Claim was actioned with 2 business day, and approved very fast. Within a few business days I had money transferred to my bank account. Thank you!
Insurer: Furkin
By: Elyse
Very easy to get insured
Was very easy to get my puppy insured!
Insurer: Furkin
By: Luis
The person I spoke with was so polite & helpful.
The person I spoke with was so polite & helpful. We resolved my issue quickly & efficiently. I love Trupanion & how quickly you pay my vet.
Insurer: Trupanion
By: Debra
Maggie R's Hyperthyroidism Treatment
This was the same cat procedure done 4 years ago with Maggie's sister. Back then, the reimbursement process was a "4" ... it sucked. Much better streamlined with the FHTC billing Trupanion directly. I still believe very strongly that after paying monthly as much as I do, the insurance should cover (at least on a percentile basis) those other procedures essential to the full treatment for hyperthyroidism.
Insurer: Trupanion
By: Tom
Took longer than normal.
Took longer than normal.
Insurer: Trupanion
By: Kristin
New to this service
Ease of getting a quote and signing up, favorable reviews in Canada ( not so much in U.S), competitive price for the coverage.
Insurer: Trupanion Canada
By: Linda