Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Submitting claims
Submitting claims I took my French bulldog for a wellness check, and she tested positive for Lyme disease. She needs additional blood work and medication. The claim submission process was straightforward, and the claims were reviewed and reimbursed within the same week. I trust MetLife to always be there when my pet needs extra care..
Insurer: MetLife
By: Sandy
Easy process to get reimbursed.
Easy process to get reimbursed.
Insurer: MetLife
By: Darren Fong
Got a notice of payment only a week…
Got a notice of payment only a week after submission. Check is in the mail!
Insurer: Spot
By: Kristina Schlosser
They listened to what I said and…
They listened to what I said and investigated my payments. They corrected their error and I received what I was supposed to receive.
Insurer: MetLife
By: Mae’s owner
Integrity
i continue to be impressed with the integrity and speed of reimbursement from Embrace Pet Insurance.
Insurer: Embrace
By: CarolTheArtist
Unorganized and will take double the money
I was charged double on October because your company thought missed a payment on August and September when I got charged on August 1st and September 13, 2025. I have proof that your company took out payment on August 1st and September 13, 2025. So why was the payment double at $460 plus for October?
Insurer: Sonnet
By: Christian Abuce
Quick reimbursement
I submitted my expenses and had reimbursement so quickly.
Insurer: Pumpkin
By: Lisa
Payment was quick and efficient!
Payment was quick and efficient!
Insurer: Spot
By: Nancy Mccue
I like how quickly you send a check as…
I like how quickly you send a check as soon as I put in a claim. Everything goes in so nice and smoothly.
Insurer: Pumpkin
By: Menyon
Metlife pet insurance - EZ and Affordable
Applying for the pet insurance cover was easy, fast and rate was way better than my previous provider.
Insurer: MetLife
By: Anthony Ialeggio