Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Claim was quick
After providing Furkin with the required docs, the payment was made fairly quickly.
Insurer: Furkin
By: Nelson
Easy process and great coverage
The insurance was well explained and the process for getting the insurance was quick and easy.
Insurer: Trupanion Canada
By: David
I did it by mail and had a very slow experience.
I did it by mail and had a very slow experience.
Insurer: Trupanion
By: Sharon
Very satisfied customer
My claims were reviewed promptly and payments made very quickly. The staff was very helpful when I had questions. Very pleased with the service.
Insurer: Trupanion
By: Laura
Trupanion works for us!
Prompt review and reimbursement of claims.
Insurer: Trupanion
By: Elizabeth
Enrolment was simple and quick
Enrolment was simple and quick
Insurer: Furkin
By: Trent
Prompt handling of Claim
Prompt service. Payment paid to veterinarian within 10 minutes of claim being sent!
Insurer: Trupanion Canada
By: Mildred
I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
Insurer: Trupanion
By: Marijane