Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Takes a long time to reach deductible
Takes a long time to reach deductible. Once you reach the deductible, it takes FOREVER to process the claim and pay out.... once the pay out is there, it's more like a coupon rather than insurance.
Insurer: Spot
By: Brian Schoenburg
Claims settled quickly
Claims are completed in a very short time and their Customer Service is great!
Insurer: Spot
By: Lynn Brown
They make doing a claim easy and…
They make doing a claim easy and process the claim really quickly. Very easy to work with. Terrific company to work with.
Insurer: Spot
By: Ronald Sweeney
The refund process is the easiest and…
The refund process is the easiest and fastest I ever experienced.
Insurer: Spot
By: Jonathan Osorio
Easy to upload and reimbursement was…
Easy to upload and reimbursement was quick
Insurer: MetLife
By: Brent Brotherton
Never a problem with getting paid back…
Never a problem with getting paid back great customers service and a easy website to navigate.
Insurer: Trupanion
By: Linda
Pumpkin insurance is easy and quick to…
Pumpkin insurance is easy and quick to file on line. Client gets immediate confirmation that claim is received and in review. Turn around time is minimal.
Insurer: Pumpkin
By: TK
Submitting claims are super simple I…
Submitting claims are super simple I was approved literally within a day of submitting my preapproval for my dogs. Surgery payment was made directly into my checking account that I had previously set up no hassles no worries.
Insurer: Fetch
By: Craig Mitchell
This was my first time filing a claim…
This was my first time filing a claim and it was flawless. My vet filed the claim for me right at the office after my visit. Trupanion paid their part to my vet directly and I paid the difference. I couldn’t ask for anything easier.
Insurer: Trupanion
By: Linda
Peace of mind
very impressive with timeliness of approvals. Payment direct to the hospital was a huge plus.. thank you for everything.
Insurer: Trupanion
By: Julia