Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,364 total
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My puppy had to have surgery…
My puppy had to have surgery unexpectedly. I submitted all the paperwork for the claim and after the deductible the amount owed back to me was deposited to my account in a matter of a few days. Great response time.
Insurer: Spot
By: Jennifer Lindsey
It was easy to walk through
It was easy to walk through. I’ve been so happy with the plan I bought for my dog two years ago I knew I needed to buy a plan for the new cat.
Insurer: Nationwide
By: Becky
Easy to update and submit
Easy to update and submit
Insurer: Nationwide
By: Tammi Shope
The only issue we had was that we…
The only issue we had was that we couldn't add both of our puppies at the same time. We had to do them separate.
Insurer: Nationwide
By: customer
DISHONEST BILLING PRACTICES
i changed my credit card in their online portal, the continued to bill my old card for MONTHS and REFUSED TO HELP UNTIL MY POLICY WAS UP FOR RENEWAL. claimed that there was no other card on my account when I could clearly see it online in their portal in my account,
Insurer: MetLife
By: sam kretchmer
Financial information stored without authorization
Purchased a policy last year for 1 year term. Paid for it with my credit card. They kept my credit card information on file without my consent and auto renewed my policy without my authorization. No possibility to cancel the renewed policy online even though I purchased initially the policy fully online. To purchase the policy , they allow you to get a quote and purchase it fully online, but when it comes to cancel a policy, you will have to waste your time calling them . Tried calling them. Stayed over 20 minutes on the phone, no one answered. Really upset with what they are doing now
Insurer: Sonnet
By: Cristina Uzun
Easy to add a new pet.
Easy to add a new pet.
Insurer: Nationwide
By: Deborah Lief
Very prompt turn around of our claim.
Very prompt turn around of our claim.
Insurer: Pets Best
By: Paul Tunnicliffe