Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,364 total
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Met life makes filing a claim a breeze
Met life makes filing a claim a breeze! They also can send your payment through Zelle and you can receive the payment same day as the claim being approved. 5 stars.
Insurer: MetLife
By: customer
Very prompt response to Ginger's claim
Very prompt response to Ginger's claim. She was pleased and gave a very affirmative "Woof" because she now had a check coming to buy more food and toys.
Insurer: Pets Best
By: Alan Powell
DISHONEST BILLING AND REFUSE TO HELP AFTERWARDS
I changed my credit card on file and for MONTHS they continued to bill the wrong card, and support claimed the card I could see tied to my account online was NOT in my account for billing. Refused to refund the charges to the wrong card and caused damage to my credit rating for something I did not do wrong. AVOID IF YOU LIKE TO BE BILLED PROPERLY.
Insurer: MetLife
By: sam
The IT Not good
The IT Not good. EOB not printable or even save readable format. Claims submission forms not always accepted except maybe one / day. Using mac latest m4.
Insurer: MetLife
By: Pete
The deductable
Hello, I have paid $900 to my Veterinarian. ASPCA won't honor my deductible. They said I did not satisfy my deductible which I have. I am waiting for some correspondence from them. I have not heard from them yet. It has been weeks. This is a lot of money we are talking about here!! I am expecting $400 plus back please.
Insurer: ASPCA
By: Susie McClellan
Quick turnaround on my Vet bill
Quick turnaround on my Vet bill
Insurer: MetLife
By: Ken Groenink
Easy to complete and to understand.
Easy to complete and to understand.
Insurer: MetLife
By: INTENSIVE PEST CO.
No contact
Well, I applied for pet insurance and paid the fee. Once it all got sent and done it said that it was being reviewed with the underwriters and I would be notified if approved and once my policy takes affect. Aside from this email asking me made to review them, I haven’t received any other information of whether I have policy or not despite the fact that I’ve already paid.
Insurer: Nationwide
By: custom
Always fast in getting money back…
Always fast in getting money back deposited into my account it took less than a week
Insurer: MetLife
By: customer