Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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100% Recommend Lemonade
I have used several pet insurances, but will recommend Lemonade to anyone looking. They have excellent customer service, their claim process is quick and easy, their repayment speed is probably my favorite. I had one situation where my dog spent a few days in the hospital, upwards of $2000, I picked up her notes when I left, sent the claim that day, and had my portion (90%) in my bank account within 48 hours. They paid for what they claimed they pay for, and I have never had a single issue with them. I tell everyone with pets to use Lemonade.
Insurer: Lemonade
By: Micah
Love for pets
Because it was very easy to set up. I didnât see the charge on my credit card right away so I called and spoke to Amanda and she put it through right away!
Insurer: Trupanion Canada
By: Sandra
Great Claims Experience
Having been a pet owner for a few years, I did not know what I was missing until I switched my Pets Insurance Policy to Metlife. My prior carrier required tons of documents, took almost a month to make a claim decision and often after several Q&A. Experience was totally different with Metlife. It took me less than 2 minutes to upload my paperwork and had a decision in less than 3 days. Options of receiving money through a mode of my choice makes it such a pleasant experience. I have just one issue .. and that is that I should have switched earlier .
Insurer: MetLife
By: Alok
KB
Easy to to enroll. Explanation of benefits easy to understand. Pricing and deductible was good also.
Insurer: Trupanion
By: Kimberly
Fantastic company! A rarity in insurance
Very easy to enroll reasonable price knowledgeable staff
Insurer: Trupanion Canada
By: Mabel
Excellent rates and service
Excellent rates and service. Quick turn around. Been very pleased
Insurer: Pets Plus Us
By: Amanda
Latest 1 comments
I do not believe this comment to be true. Every time it takes weeks to get a response. Check the google reviews. Truth is somewhere in between.
Claims
Anytime that I have submitted a claim they have paid their portion back to me which is 90%. I have never had any problems with submitting bills and getting reimbursement.
Insurer: ASPCA
By: Donna
Easy enrollment and easy to understand policy
Easy online enrolment and all documentation was sent by the next day. Policy is explained and easy to understand. All printable documents for our records.
Insurer: Furkin
By: Robert
Delays after delays
I've had ASPCA for 3 plus years. Since starting with them was great, no problems. Moving forward after the first year and I price increase of more than $20 a month just for the increased amount made the monthly insurance cost about $55. The 2nd year Covid hit and life changed for all of us. My insurance had everyone working from their home. I had 2 or 3 $100 or less claims the 2nd year. I emailed the claims into their office. They offer direct deposit when they pay a claim. After 3 weeks and no communication I called their office. Recording comes on and says due to Covid claims will be taking at least 30 days extra to process. I waited the 30 days for the 1st claim called had to leave a message due Covid. How convenient to NOT pay claims and use COVID as the excuse to withhold paying claims. Whether you work at home or the office only difference is an office verses a room in your house. If their employees had that much obstacles keeping them from processing claims the management should have corrected that. Moving forward it took45-60 days to get paid for claims that are minor. My policy is a $100 deductible with a 90% coverage. Now that Covid can't be used as an excuse and into the 3rd year I submitted another $108 claim waited 3 weeks and get a notice that the claims reps wants a complete medical history. Now remember I have only used 1 vet for 3 1/2 years. The insurance pulled this on the last claim during the 2nd year asking for medical history. My recent claim is the 1st for the new year $108 and they denied the claim because they could not get the vet to provide the history. My vet advised me they are playing games. They have my dogs history for the last 3 years and now look their excuse. I could have changed insurance but I gave them another chance. This year they raised my dogs monthly cost to more the $86.00 per month. My dog is not sickly and very healthy. It appears to me ASPCA is having financial problems and they use every excuse to not pay your claim and deny claims. Also ASPCA is not affiliated to the charity organization that help animals. I do not recommend this company. If you have insurance with ASPCA good luck as each year goes by you will remember my review and so will your bank account. BEWARE
Insurer: ASPCA
By: lee