Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Simple and Intuitive
Very easy to navigate and did not take much time at all.
Insurer: Embrace
By: Grammy G.
seems to bescrimping on IT, customer service. Non on the billing dept. thoughilling dept
Long wait for customer service to answer the phone. When they did, they could not be of help because IT is not paid to work on weekends for embrace. It took five days for me to find a way to pay my bill.
Insurer: Embrace
By: andrew
Quick process
It was easy and a quick process getting my pets’ quote. The transaction to start my pets insurance was done in less than 5 mins.
Insurer: Fetch Canada
By: Feelin Rose Labor
super simple and quick
Once I got the system down and was able to get the documents from the vet emailed as PDF's to me, the filing was super simple. The pay off came in short order--just a few days, deposited to my bank account. Extremely simple.
Insurer: MetLife
By: Judy Gorham
Impossible to Cancel policy after…
Impossible to Cancel policy after selling house. Have been trying to get ahold of sonnet for 3 months trying to cancel policy because they will not let you cancel online or by email. Have been on hold for several days trying to get cancel. It is borderline criminal how they keep you paying for a policy and renew without your approval.
Insurer: Sonnet
By: Casey Taz
Love the service I get
Love the service I get. I can go anywhere and claims are a breeze to submit, refunds are fast.
Insurer: MetLife
By: Customer
Super easy online claim filing and…
Super easy online claim filing and super fast reimbursement.
Insurer: Embrace
By: Angela Bennett
Fast and Efficient
The review was fast and efficient and I had my payment within a week. Sometimes these emergencies are quite costly, and it’s nice when the insurer doesn’t drag their feet and gets you the money you need to be able to care for your pet.
Insurer: MetLife
By: Elena