Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Foreign Body Ingestion
Emergency Surgery. Pets Best made the process very easy and processed payment within 3 weeks. Would highly recommended for all pet needs
Insurer: Pets Best
By: Duvan
Claims Process
It is so easy to file a claim online and the next thing you know is that you are getting reimbursed by direct deposit. I would highly recommend that you get pet insurance for your family member. New or existing pet owners. Accidents and illnesses can occur at any time.
I do not recommend PHI Direct.
My cat's policy was cancelled simply because I got a new credit card — and PHI has no way to update payment information online. The only option was to call, but every time I tried, it was outside their limited business hours. As a result, I was told I had to start a new policy from scratch, pay a $40 registration fee, and that my original $36/month rate was not guaranteed. All of this could have been avoided with even the most basic online account tools, which every other modern provider offers. Customer service was unhelpful and rigid, showing no concern for retaining clients. I’ve now switched to a provider that offers proper digital support and flexibility. Would not recommend PHI Direct.
Insurer: PHI Direct
By: Maryna
Pets Best is best for pet parents
"It is so easy and efficient to file a claim I was able to do so before I left the vet office. This is great that I can take care of my pet and square away the paperwork quickly. Parker had his 6 months check up and as a senior boy I appreciate not having to worry about vet bills. I can keep him healthy with peace of mind."
Coopers first Vet visit check
We recently got a Golden doodle pup and took him for his first vet appointment with us to get his vaccine updated and a wellness check by the vet. Paid a little over $240 in total then submitted the claim that same day for cooper since my co- pay is $200 so I made that line mark. Have 80% refund amount so in leas than a week I heard back and got approval for $170 refund amount! Overall easy to submit a claim and got a check in the mail easy to deposit as well. First time getting dog insurance and couldn’t be happier with PETSBEST! Definitely recommend it to anyone who has fur babies !
Don't Hesitate
"I like how easy it is to file the claim, and my payment seems to come quickly. If you are on the fence, I highly recommend Pets Best! "
Insurer: Pets Best
Veterinarian: Jornada Veterinary Clinic, A Thrive Pet Healthcare Partner
By: Stephanie
Easy and fast
Ease of claim and satisfaction with the amount refunded
Monthly preventatives
Pets best makes filing claims easy and worth the monthly payment. I had to buy heartgard for the first time and within days I had a refund for part of what I paid. It was so easy to upload documentation.
Quick and efficient, easy to claim
So quick and easy to file a claim and the money came back so quick. Monthly payments are not expensive and are quite worth it.
Annual vet visit
I took my dog in for a regular annual visit. Scanned my receipt and uploaded in the app. I was able to easily file the claim in the app. I received my reimbursement for all expenses except for $5. Then I received my check faster than the promised time. Loving this insurance so far.