Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Ease of Use
It is easy to file claims and reimbursement is within 7 - 10 days. They cover what the policy says they cover.
Insurer: Pumpkin
By: Michelle
Outstanding Service!
Thank you for providing a service that allowed me to financially care for my cat's health. When he got sick, my pet insurance gave me the confidence I needed to seek out veterinary care. Today, my kitty, Loki, is recovering nicely, and had I not had Pumpkin pet insurance, I am not sure I would have had such a positive outcome. Additionally, I need to add that the turnaround time for financial reimbursements is incredible. I would submit the claims, and literally within minutes (5-7 minutes), the reimbursed money was in my checking account. It was stunning! If you need pet insurance, I highly recommend Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Kathy
Wellness blood work & spay appointment for female lab
My wellness blood work bill was paid quickly -- less than 7 days to process and send in payment. It's been 8 days since spay appointment and claim is in process. I have no doubt that it will be processed shortly (there was a holiday in there), and highly recommend PetsBest insurance to my friends to insure their pets. Peace of mind is worth it.
Easy platform and easy cleat process
Easy platform and easy cleat process
Insurer: Nationwide
By: customer
Very very satisfied!
Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.
Insurer: Embrace
By: John Bitner
I couldn’t tell if I made a purchase or…
I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought
Insurer: Nationwide
By: customer
very fast turnaround time but hasn't…
very fast turnaround time but hasn't hit my account yet.
Insurer: MetLife
By: Vicky Cooper
Pets Best Insurance is Dependable, Economical and the best thing you can do for your pet
"In the past I would pay all vet bills out of pocket. I didn't really consider insurance. However, after repeatedly ending up in situations where I went into debt for veterinary bills, I decided to go for insurance. I opted for Pets Best because I liked the coverage and the monthly cost was reasonable. Recently my cat suddenly became ill. It was three weeks of running to vets, including the ER. After my deductible of $250, Pets Best paid 80% of each claim. Removing the worry about overwhelming vet bills helped in my decision making process for my cat and allowed me to make decisions where I wasn't focused on the financial burden in the same way that I had been in the past without insurance. If I had opted to put my cat through expensive treatments, that would have also been covered. It was a relief to be able to make that decision based on what was best for my cat, not the financial burden. I would (and do) highly recommend Pets Best to any pet owner. They process claims quickly and when there is a delay you are notified via email. I feel this is one of the best investments you can make for your pets. "
Insurer: Pets Best
By: Sophia
It was good
It was good. Left a message for person and he hasn’t called me back. Also when will I know when my pet has insurance? Need to get her to her first vet appointment
Insurer: Nationwide
By: customer
Very easy to understand and make…
Very easy to understand and make payments!
Insurer: Nationwide
By: customer