Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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How I Learned My Dog Is Actually a Goat (and Why I Got Insurance)
Blue, our first of three dogs, is also the first dog we’ve ever had to insure. Although he’s a German Shepherd/Husky mix, the evidence strongly suggests he’s part goat—given his passion for eating rocks, socks, and elastic. After three goat‑adjacent emergencies and some research, I decided to give Pets Best a try. You make everything so easy, and I’ll absolutely be spreading the word anytime pet insurance comes up. Highly recommend—10/10, would insure the goat again.
Insurer: Pets Best
By: Shalan
Extremely easy to submit my claim and…
Extremely easy to submit my claim and paid correctly and fast.
Insurer: MetLife
By: customer
Awesomeness as usual
Awesomeness as usual. Submitted my claim and payment was quickly.
Insurer: MetLife
By: Susan Lomax
Johnny on the spot with answering calls…
Johnny on the spot with answering calls or returning calls with questions, on claims,refund or payments.
Insurer: Pumpkin
By: Lawrence Wescott
Ease of submitting a claim
Ease of submitting my claim and how quickly it was acknowledged. Approved and paid
Insurer: MetLife
By: Roe Napolitano
Very easy to file the claim
Very easy to file the claim. Had the payment less than a week after filing the claim.
Insurer: MetLife
By: customer
I was interested in adding level 2…
I was interested in adding level 2 medical coverage. I called your information line and was told my request would be referred to the appropriate person and I would receive a callback within 24 hours. I am still waiting. Thank you
Insurer: Nationwide
By: customerLarry Baum.
immediate response to claim
immediate response to claim; refund appropriately made.
Insurer: MetLife
By: rosemary stimola
Pets Best is THE WORST pet insurance…
Pets Best is THE WORST pet insurance company. They will NOT reimburse for anything. My husband accidently closed our back door on our fur baby Cupcake. I submitted all the paperwork they requested dating back to 2024, and still nothing. They want to find a pre-existing condition so they don't have to reimburse, but this was something that happened on the day of our claim because we had to take her to our vet, and they will NOT reimburse us, DESPITE they are unable to find anything pre-existing. Insure your fur baby(s) with anyother company than Pets Best!!!!!
Insurer: Pets Best
By: Lisa