Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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I always appreciate the quick payments…
I always appreciate the quick payments and friendly, efficient customer service.
Insurer: MetLife
By: D. Maicach
Fetch was easy no hassle paid the…
Fetch was easy no hassle paid the claim. Easy submission process and no hassles.
Insurer: Fetch
By: Andrea
Pretty good but they take forever to…
Pretty good but they take forever to pay.
Insurer: MetLife
By: Gina Stewart
Wellness claim
It was a wellness visit, vaccinations and check up, very easy to submit using the app and tracking the progress of the review, once approved on the app I got reimbursed within a 3 business days. Great process overall
Amazing pet insurance!
I recently had to have a procedure done for my Shih Tzu because she had eye lashes growing into her eyes and laying on her eyes causing constant irritation and tearing. Can you imagine having several eye lashes laying being in your eyes every day, all day? Even though it was a very costly surgery, (freezing of the affected hair follicles so they won't continue to grow), Pets Best paid almost the entire bill minus the deductible. Over $2000! Also paid for most of the pre surgery visit to determine if surgery was needed. I couldn't be happier with their response and the speed of being refunded! This is an amazing company. Don't put off signing up your dog. Especially helpful for full breed puppies, since you don't know what type of issues they will have. I will be continuing with Pets Best as they have proven themselves tenfold! Thank you Pets Best!
Smooth Claim
We submitted a couple claims for out pet. The process was simple and the payment arrived as expected.
Thanks Pets Best!
When we noticed random bruising on our 3yo Pomeranians belly, we took her to the emergency room and she had to stay in the hospital for 2 nights. She had been perfectly healthy with no illness indication, but she was diagnosed with an auto immune that lowered her platelet levels dramatically, which caused an inability to form blood clots. With the support of Pets Best, I felt confident in having the hospital run all the tests and provide the care that was needed for our little sweetie. Submitting the claims for approval was simple and thankfully, even her ongoing bloodwork and medications are being covered. It's terrible to have a sick pet, but thankfully, we don't have to stress about the financial side of taking care of her, thanks to Pets Best!
Insurer: Pets Best
By: Kearie
Pets Best is the Best!
I appreciate how easy it is to submit and receive reimbursement after I've met my deductible. The process couldn't be more seamless - I upload the invoice for his monthly medications, I'm updated during all steps in the process, and receive an EOB once it's been completed, and I'm able to link reimbursement directly to my bank account. Everything is tracked and easy to access in my online account. I'm so glad I decided to get pet insurance for my dog!
Insurer: Pets Best
By: Jenna
1st claim process experience.
I took my one year-old GSD for her annual shots. Filing the claim was very easy and simple. Everyone kept telling me that my first claim would take forever for the payout. It was directly deposited into my bank account within 3 to 5 business days of me filing the claim. So no, It didn’t take forever. It was actually very fast.! Thank you very much! 🐾🐶