Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Worst customer service
Worst customer service! They don’t pay for nothing! $72 a month wasted
Insurer: Spot
By: Vickie bennett
It was quick and simple to understand
It was quick and simple to understand
Insurer: Sonnet
By: Robert Rowles
Ease of access on the APP and prompt…
Ease of access on the APP and prompt reimbursement.
Insurer: Pumpkin
By: Penny
The forms were very easy and…
The forms were very easy and understandable. The comparison between the 3 insurances were also clear and easy to compare.
Insurer: MetLife
By: Jesus
Easy estimate and signing up
Easy estimate and signing up
Insurer: MetLife
By: Kimberly Warren
Ease of working thru
I kept losing the page I was working on. It was probably my fault! It was easy to get thru. Not sure i understood the difference between balanced and that next one.
Insurer: MetLife
By: Cindy Elliott
Good and easy to access
Good and easy to access
Insurer: MetLife
By: Jorge Salinas
Claim was submitted at my vet’s office…
Claim was submitted at my vet’s office and was approved within minutes. I only had to pay costs not covered and not wait weeks for reimbursement.
Insurer: Trupanion
By: Patricia
This site was very user friendly
This site was very user friendly
Insurer: MetLife
By: Dj Mabe