Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
Other Categories
Pet insurance is SO important!
I have always used a spot Insurance since the day my dog came home. I just wish that the claims processing time was faster. Also, wish that my veterinarian could submit for me, and I would not have to shell out all the money out of pocket. Coming up with over $10,000 unexpectedly is extremely difficult and financially a major burden.
Insurer: Spot
By: Michael R
Very quick refund
We received our refund quickly for the service our dog needed
Insurer: Spot
By: Linda K
Preexisting conditions
I wanted to get pet insurance for my dog. This dog isn't two years old and is perfectly healthy. It's a Yorkie. This our second Yorkie. The last one lived 16+ years. She lost her teeth because of gingivitis. All we had to do is mention to our current vet that our prior Yorkie lost his teeth and we didn't want it to happen to the new dog. Suddenly the new dog has a preexisting condition. What a bunch of crap. But after all they are an insurance company that doesn't pay. What a surprise.
Insurer: Spot
By: Scot Woolfenden
I love how easy it is using fetch and…
I love how easy it is using fetch and how fast payment is received
Insurer: Fetch
By: Kathy
Easy to navigate
It was very easy to use the website to sign up. No snags or issues. Pyment options were easy tos set up
Insurer: Nationwide
By: customer
Exactly as advertised!
Website is very easy to use. Our claim was for a planned surgery. Submitted pre authorization which as approved within a week. It only took 2 days from submitting the claim to receiving the reimbursement. I wish my medical insurers were this good.
Insurer: Embrace
By: Elizabeth Morningstar
It was easy to sign up for my pets…
It was easy to sign up for my pets insurance through my work place. I received my quote right away and the information was clear.
Insurer: Nationwide
By: Dania
Easy to navigate
Easy to navigate
Insurer: Nationwide
By: Amelita McElmurray
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Insurer: Pets Best
By: Gina Dubick
Do not waste your money
Do not waste your money. They won't reimburse you. I've wasted so much money on monthly payments for no reason. Cancel your policy immediately. It's worthless.
Insurer: Spot
By: Tonya Reaves