Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Great!
Great service, quick response, convenient to submit! Thank you!
Insurer: Nationwide
By: Courtney Noehr
Very easy to sign up!
Very easy to sign up!
Insurer: MetLife
By: Ronnie & Sheila Cannon
It was fast and easy to add another fur…
It was fast and easy to add another fur baby to the policy.
Insurer: MetLife
By: SALINA GARCIA
easy to set up thank you
easy to set up thank you
Insurer: MetLife
By: Sandra
The request form was easy to complete.
The request form was easy to complete.
Insurer: Nationwide
By: Sandy O
I strongly advise against purchasing…
I strongly advise against purchasing car insurance through Sonnet. My sister and I obtained a policy with Sonnet while we were students. When I stopped driving the vehicle and needed to have my name removed from the policy, we attempted to contact Sonnet repeatedly to make this change. From August through January, we made numerous phone calls and sent multiple emails using the contact option on their website. During this entire period, we received no response and were unable to reach an agent. Because Sonnet failed to respond or document our requests, there were no agent notes on our file. As a result, our policy remained unchanged despite our repeated efforts to correct it. Eventually, due to the ongoing lack of communication and the financial burden, we decided to cancel the policy. After this, Sonnet withdrew approximately $1,400 from our account. When we were finally able to speak with a representative, we were told the money would not be refunded because there was “no record” of our prior communication, even though the lack of documentation was due to Sonnet’s failure to respond in the first place. Additionally, our participation in the Shift program was affected because I was no longer driving, which caused location data issues that were never addressed due to Sonnet’s inaccessibility. Payments also increased significantly without adequate notice or explanation. Overall, the lack of communication, accountability, and customer support created serious financial stress. Customers should be aware that unresolved issues may not be documented, and this can be used to deny responsibility later. Based on our experience, I would not recommend Sonnet.
Insurer: Sonnet
By: zaina luthon
The ease to submit the information
The ease to submit the information. And the quick replies.
Insurer: Trupanion
By: Lolita Sheats
Everything went great and got my refund…
Everything went great and got my refund thanks again Fetch
Insurer: Fetch
By: JAMES REIDENBACH
Seamless with limited steps and very…
Seamless with limited steps and very clear.
Insurer: MetLife
By: Elizabeth Friedman
You respond to claims quickly and pay…
You respond to claims quickly and pay claims according to your policy. I know I can count on you.
Insurer: Trupanion
By: Mike