Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Peace of mind
My puppies have been covered with Embrace Pet Insurance for 2 years now. I have been very happy with the reimbursement and policies for the insurance. When one of my pets swallowed something on a walk and was very very ill. Embrace was so great. I was reimbursed quickly and felt very happy with the decision to have Embrace Pet Insurance. And still do. The representatives are very kind and helpful. Having Embrace Pet Insurance is Peace of mind and is worth it and WONDERFUl!!!
Insurer: Embrace
By: Daisyrose A
Very easy to submit claims
Very easy to submit claims
Insurer: Embrace
By: Ann Hannon Wells
They’re accurate and efficient and…
They’re accurate and efficient and processing turn around is good
Insurer: Embrace
By: Lourdes Winkler
Claim submittal is so easy
Claim submittal is so easy and Customer Service (in this case Brittany) is so friendly and helpful! Highly recommended pet insurance!
Insurer: Embrace
By: Klaus Tum
BUYER BEWARE - FETCH charges even after cancelation
BUYER BEWARE My premium increased from $32 per month to $127 per month in a matter of just a few years. My dog is very healthy, and I’ve never had to place a claim. Tried to cancel the coverage, but the phone lines are always busy, so I canceled my card. I received an email from Fetch confirming that my coverage was canceled, but Fetch charged me anyway two weeks later - two months’ worth of premium - that’s over $250!!! I called but Fetch will not refund.
Insurer: Fetch
By: T. Wolfe
Easy to submit a claim
It is refreshing to visit a website which makes the process of submitting a claim so easy and straightforward. It honestly only took me about two minutes today. Also, the last time I submitted a claim I received payment very quickly. Thank you so much!
Insurer: Embrace
By: Mary
New pet added to existing policy
We added a new pet to our existing policy and went straight to the vet for first vaccinations and health checkup. Snapped some quick pictures of our receipt and itemized visit description and added them to the Pet's Best app. Within a week or so payout was directly deposited into my personal bank account and I got an email with the payout decision. Easy Peasy!! Now my new baby has her shots and first wellness check and I didn't break the bank! Please be aware that I have the wellness add on to my policy (accident and illness alone doesn't cover preventive care) So far, I have not had to make any accident/illness claims, but its nice knowing the coverage is there should something happen!
Great Insurance
I filed my claims on Saturday, on Tuesday I received notice that the claims were completed! It actually took longer for the money to hit my account, (not Pets Best fault) then it took to complete the claim. Love this insurance! This is the best vet insurance I've ever had.
Figo Pet Insurance
I appreciate the ease of submitting claims, the user-friendly app and also the quick reimbursement times. So far it has worked exactly as the company said it would. Signing up with Figo through Costco is also a savings.
Insurer: Figo
By: Jeanne Wood
Routine Vaccination
Our dog went in for several routine vaccinations. The vet printed off the invoice,we scanned it in to the computer,and attached it to Pets Best claim on their site. I was notified promptly that they were already processing our claim. I was then notified via email that we would be receiving payment from our claim and within several days we had a check from Pets Best. We are more than happy with our plan through this company.