Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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ISSUES WITH COMPANY, REPS AND PAYMENTS
BEWARE!!! STAY AWAY!!! I signed into my account to make a payment and came to realized that I had a pass due from Dec and then another one hit on Jan 6th 2026 called and spoke with a rep don't remember her name but she was going to take one payment and instructed me to pay the remainder before the policy cancelled on the 19th of Jan which in fine but then I asked for a manager about getting out of default because they required the full amount of almost $600 to be paid in full by the 19th which didn't sound right. I was connected to Account manager Donna which was rude, insensitive, and was laughing at me. I was then transferred to another account manager Lisa which I explained about what happen with the previous manager and I told her I wanted to make half the payment and pay the rest before the policy cancelled she told me that I can't make a partial payment on the account so I said I want to pay using 2 cards and she told me she can't take 2 card. they force you to pay the premium and then force you to use one card to avoid fees for processing. If you have a new Puppy, kitty, or other animals that you want insurance shop around and stay far away from this company.
Insurer: Pets Best
By: Anthony Joner
Easy
Easy, fast. Thank you for insuring my pet!
Insurer: MetLife
By: Julie Ohlis
I filed my first claim
I filed my first claim. The claim was easy to file. They were quick and efficient. I forgot I had a $500 deductible and 70% rate so I received $1125 back from a $2200 claim within a week.
Insurer: Spot
By: Deborah San Juan
Easy upload of receipts in the app
Easy upload of receipts in the app, fast turnaround on approval and payment.
Insurer: MetLife
By: customer
Great Company
Once all your records have been received the online process is so easy and fast. Literally can take less than five minutes to submit, and the turnaround for payment is usually about 3 days. So far I have had a wonderful experience with them.
Insurer: MetLife
By: Fran Z.
When you get the monthly quote it does…
When you get the monthly quote it does not mention until you select the payment method that there is a $3.00 charge per month if you choose not to pay it annually.
Insurer: MetLife
By: Robert Andrew Comstock
It was easy process to enroll
It was easy process to enroll. Give great details of what can be covered based on choices selected
Insurer: MetLife
By: Ericdan Jose
The site was clear
The site was clear, pricing options and detailed explanations
Insurer: MetLife
By: Cesar Salomon
I just started but they made signing up…
I just started but they made signing up for pet insurance very easy. I will take advantage I started fostering in September and I adopted Millie in December. I think first Bank for participating in pet insurance.
Insurer: MetLife
By: Jo Ann Joeckel