Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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It is easy to file claims and they are…
It is easy to file claims and they are paid directly.
Insurer: MetLife
By: customer
I submitted a claim on Tuesday and by…
I submitted a claim on Tuesday and by Friday it was approved. I’m so grateful that spot insurance was able to help my cat in a time of need.
Insurer: Spot
By: Linda B
We have been using PetsBest insurance…
We have been using PetsBest insurance for our dog for over 5 years. The company’s app is super easy to submit a claim and response is usually given within a week or two. Also they have direct deposit for reimbursement to my bank account. The yearly premium has gone up every year and is considerable. But with the cost of an older dog with a chronic condition it truly is worth the money. Because you have peace of mind your pet can get the care they need without worrying if you can afford the treatment. Definitely recommend purchasing a policy before you need it because once your pet is diagnosed preexisting conditions usually won’t be covered.
Insurer: Pets Best
By: Bentley’s Mom
When it came time to file a claim I was…
When it came time to file a claim I was denied because I didn’t take my cat to a vet every 12 months. This insurance was initially set up for just in case purposes since we do not send our cats to the vets often, we are homeopathic pet parents. They gladly took my monthly payment but when filing a claim they found a technicality to not pay for the claim. It felt wrong since they never made me prove my cat was seeing a vet to start the policy in the first place.
Insurer: Prudent Pet
By: colleen.wardgmail.com
Prompt
Prompt, detailed responses, continuous access to my claim. Speedy process.
Insurer: Spot
By: Chelsea
Great experience & paid back quickly!
Great experience to upload the vet bill onsite & quick review & response to providing the refund with 3 days. Very helpful to make sure you also include vet visit documents for fast & easy transaction. Otherwise there will be holdup on your refund.
Insurer: Pumpkin
By: Jaymie
Placing a claim is so easy
Placing a claim is so easy. No complicated forms to fill out, just easy instructions. Check what dog seen for, and continue on to the end. Communication is great with company, if anything is needed, they send a email letting you know what's needed and also your vet to get what is needed. Payment is fast,and if you have direct deposit, they'll send it right to your bank. Customer service is very friendly and so helpful if questions are needing to be asked. This is the first time I have ever used a Pet insurance, and I am so happy that I chose Spot Pet Insurance.
Insurer: Spot
By: Lenora H
Easy and efficient
Submission process was super easy and payment was received in a very short amount of time.
Insurer: MetLife
By: Duane Allen Harlick
Claims
Easy to file claims. Quick direct payment to my account. They keep in touch from beginning to end.
Insurer: Trupanion
By: Kiki