Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
Clear pricing and prompt claim reimbursement
The pricing is transparent to choose the level of coverage that fits your financial circumstances. Processing of claims is simple online, and the payment is prompt. I value pet insurance primarily for unexpected large expenses, such as my dog's recent foot surgery. It's nice to know the coverage is there when needed.
Insurer: Spot
By: Barbara Hendrix
The processing of claim took awhile and…
The processing of claim took awhile and that the refund did not arrive on time, until now it hasn’t push through my bank account.
Insurer: Pets Best
By: Regina Paredes
TheWe got payment back for our kitten…
We got payment back for our kitten wellness plan and are very pleased with the amount. It came to us within the 2 weeks as stated. Thank you!
Insurer: Fetch
By: M. Joann Schmitt-Capwell
Very happy with PetsBest
My kitties are just 3 yrs old but I’ve been very happy with PetsBest. Claims are paid on time actually pretty quickly. The money is in my bank account within 10 days as a direct deposit. Claims are very easy to submit as well. Takes just a few minutes. The one time I didn’t need to speak to them the man I spoke to was very helpful and helping me pick which plan would be best for my cats. He was actually great.
Pets Best Has A Fast and Efficient Claims/Reimbursement Process!
I purchased a 12 month supply of NextGuard for my little Yorkie and a week later I was reimbursed in full via a direct deposit into my checking account. Thank you for the fast, streamlined and simple claims filing and reimbursement process!"
They were so courteous in removing one…
They were so courteous in removing one of my pets after I sent in an invoice after an ER visit turned into losing our fur baby. They sent a really nice email, prorated our monthly bill and removed her policy without me even asking. Sending claims in are simple as well.
Insurer: Embrace
By: Danielle Interpreting
Very easy to deal with
I couldn’t be happier with this pet insurance! The sign-up process was simple, and the coverage options are straightforward and easy to understand. When my pet needed unexpected care, the claim process was quick and stress-free—exactly what you need during a difficult time. Reimbursements were processed faster than I expected, and the communication throughout was excellent. Knowing I have this insurance gives me real peace of mind that my pet will always get the best care without the financial stress. Highly recommend to any pet parent!
Insurer: Embrace
By: Suzette Gramm
I had an issue with the website
I had an issue with the website, but when I called and spoke to Tyler, he was very patient and walked me through it. After that, filling out the forms was easy.
Insurer: Embrace
By: Loretta Clark
My payment card was hacked
My payment card was hacked, and I couldn't pay my premium. They were very helpful with notifications, instructions and a real, live person to help me.
Insurer: Prudent Pet
By: rebeccajohanssoncomcast.net
unfortunately the list for the diagnosis is not complete enough and does not let you go through unless you put one in.
Easy to submit a claim
Insurer: Embrace
By: Guest UserJocelyn Daluz