Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Scam operation, do not do business with them
I have been paying their premiums for almost two years, my dog thankfully is in good health. I had a minor emergency that required him to go to the after hours vet hospital, paid my bill and submitted it to get my claim reimbursed. I tried for several days to upload via the app, with no luck, then thru the website, could not upload the claim. Finally they gave an e-mail in which I could upload the claim and they would then proces it. I waited for about 3 weeks, when suddenly an automated e-mail came into my junk files stating that the claim was denied. I now know that they are a scam and not legit. I cancelled my policy with them, opened up a savings account and do monthly deposits into that account to cover vet bills should I need to.
Insurer: Pets Best
By: Alan
The modules were easy
The modules were easy
Insurer: MetLife
By: Nicole Schiff
It was quick n easy to sign up no bull that had to be dealt with. Straight to the point
It was quick n easy to sign up no
Insurer: MetLife
By: Joseph Bradford
Trupanion was so quick depositing my…
Trupanion was so quick depositing my clam refund immediately!
Insurer: Trupanion
By: Jennifer
Very easy to file claims with online…
Very easy to file claims with online tool. My young tom cat almost died and needed surgery, now recovering but will need medications ongoing. Fetch has covered all so far with many thanks. I'd recommend Fetch and will to anyone considering insurance coverage. The you-file process gives the holder more direct control of the claims process, much better system than having your vet do it.
Insurer: Fetch Canada
By: frank burns
Easy to navigate site
Easy to navigate site. Also easy to a customized quote.
Insurer: MetLife
By: Kimberly
Justin was great to work with at Fetch!
Justin was great to work with in purchasing pet insurance with Fetch for my new puppy. The process was easy, straightforward and clear.
Insurer: Fetch
By: Meghan
Very easy to setup
Easy to use system, detailed descriptions
Insurer: MetLife
By: Miles Shinaberry
Easily picked up where I left off
Easily picked up where I left off
Insurer: MetLife
By: MIKE SCHWABE