Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Very pleased with Figo
Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!
Insurer: Figo
By: Connie
I haven't used the insurance yet
I haven't used the insurance yet, but signing up was very easy.
Insurer: Pumpkin
By: Kate
Embrace is affordable and submitting a…
Embrace is affordable and submitting a claim is very straight-forward
Insurer: Embrace
By: Andrew Swang
the website was very easy to navigate…
the website was very easy to navigate so we appreciate your help thank you.
Insurer: Embrace
By: Peter Funk
Benjis ER Trip
My favorite old mixed terrier with a lot of anxiety had a knee that was bleeding and he doesn’t like you to touch his feet couldn’t get a hold of his vet so I had to take him to an ER where they had to sedate him in order to examine him. Complete nail avulsion. Ughh submitted my claim to pets best insurance within less than two weeks I had my reimbursement..fast painless process, highly recommend for your Pet Insurance!
Embrace is very easy to work with.
Embrace is very easy to work with.
Insurer: Embrace
By: Jane Jackson
Stress-Free Claims
"My dog has had a couple illnesses in his life, the most recent requiring multiple appointments and tests. After each visit I would get an emailed receipt from the vet and upload a new claim. The process is very straightforward and requires only a few steps to complete. The review period is quick and payment for approved claims is received within a few days as promised. No matter how many claims I have submitted, or how much they were for, Pets Best has taken care of them in the same manner. Such a relief! Thank you! "
Ease of process
Pets Best is so easy to use and the customer service is outstanding. We’ve been with them for 5 years now with 4 dogs and they have been a blessing. Claims are easy to file and quick to get reimbursed. Multiple plans to choose from!
Not my insurance agents but so helpful!…
so i actually dont have pumpkin as a insurance agency i went with another company... BUT i accidentally signed up for both (mommy brain😮💨) and i canceled but the charge still went through and i dont know about you but i sure cannot afford to have 557 dollars missing for very long. i call pumkins support team panicked and crying and they were able to empathize with me and help. My money was refund within that week they were sososo helpful and speedy. Thank you pumpkin!!
Insurer: Pumpkin
By: Kaitlyn
Embrace is super easy to navigate and…
Embrace is super easy to navigate and they handle claims quickly. They also assisted when more information was required and worked with me to resolve the issue. I am very happy with their site and service!
Insurer: Embrace
By: Sandy Kimmer