Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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The new submission set up is great
The new submission set up is great. Claims seem to be going smoothly quicker and easier. Fast payment too. Thank you.
Insurer: MetLife
By: customer
Very quick and easy to contact and was…
Very quick and easy to contact and was worth every penny over the last 10 years
Insurer: Trupanion
By: Leslie
That you reimbursed us 90 percent…
That you reimbursed us 90 percent FINALY it payed off. Thank you ,
Insurer: Trupanion
By: Bonnie Winston
Filing a claim is so quick and easy
Filing a claim is so quick and easy. Took only a couple minutes to upload vet statements and claim was approved within hours.
Insurer: Trupanion
By: Lawrence Sager
It's efficient to process payments.
It's efficient to process payments.
Insurer: MetLife
By: customer
The process has been easy and payment…
The process has been easy and payment has been quick.
Insurer: MetLife
By: customer
Fast and easy to make a claim!
I have had Trupanion for both my dogs since they were puppies but have never needed to make a claim. I just submitted my first claim and was impressed with how easy it was to submit and how quickly I received a reimbursement check. My dogs are so important to me and I am so glad to have Trupanion and know that finances won't prevent me from getting them the care that they need.
Insurer: Trupanion
By: Emily
Emma
I cannot complain. You are always there for Emma's needs. I am pleased with the quick response for payment. Customer service is great if I need to call and ask about a situation
Insurer: MetLife
By: Tersa and Emma
Billing system is antiquated
Billing system is antiquated. Mistakes in entries and need to call several times and after speaking with a supervisor problem finally got straighter out. This would have been unnecessary if the account was entered properly to begin with. I called to report the deductible was not paid and they paid me for a claim. I got a letter that I had to reimburse and could only be done via check in the mail. Is this still the 50's. Not happy.
Insurer: MetLife
By: Janet Leo
Definitely Worth It
After submitting my receipts, I quickly received reimbursement for my pup's medical bills.
Insurer: MetLife
By: Maddi