Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Quick payout
I was amazed that they payed out fit my dogs pricey procedure in the same day. The money got put in my bank the same day .
Insurer: Pumpkin
By: Eric
The claims team handled everything
I only had to upload one invoice and Pets Best did the rest. The appointment was to followup on his kidney condition and to discuss his anxiety, but we also did his yearly vaccinations. The team at Pets Best was able to properly break out my claim based on my coverage and provided good detail as to why certain things were not covered and why some were. It was a smooth process that did not involve any additional explanation from me. Highly recommend.
Seamless transaction
Seamless transaction. Easy to load documents and user friendly site. Refunds are done efficiently and in a timely fashion
Insurer: Fetch
By: CHANDRA TSO
Great service
The portal was easy to access and submit and the process and refund was quick and efficient.
Was very easy to fill out forms and…
Was very easy to fill out forms and very easy to communicate with all. Bonus received money very fast for my dogs surgery. Very Happy! Thank You
Insurer: Spot
By: Pam
Fast response and payout
Fast response and payout
Insurer: Spot
By: Elizabeth Tierney
We submitted a claim for one of our…
We submitted a claim for one of our dogs. We received our payment in less than m a week. Awesome service
Insurer: Spot
By: Roger Ruf
Spot covered the expenses for my dogs…
Spot covered the expenses for my dogs back surgery and got me the money back very quickly. I really appreciated the quick response!
Insurer: Spot
By: Suzanne Mckenna
Submitted my bills and was paid very…
Submitted my bills and was paid very quickly. I was very impressed with the process, very easy!
Insurer: Spot
By: Lucinda
Fast payment and good communication
Fast payment and good communication
Insurer: Pets Best
By: I K