Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Great Insurance Slow claims processing
This is great insurance. Easy to use and file a claim. It takes forever to get the claim processed. Literally weeks. But if you can wait to get reimbursed its worth it.
I’ve been through a lot of health…
I’ve been through a lot of health issues with my pets and with MetLife. After understanding the process, how to handle uploading the correct claim information & the fluctuation in monthly cost annually I am more comfortable with MetLife pet insurance (way better than progressive).
Insurer: MetLife
By: TCP
EASY PEASY!
This is the easiest, quickest insurance available! It's super affordable and if you have to speak to someone, they're incredibly kind - best investment EVER.
Insurer: Embrace
By: Rev. GypSeaShelle Dawn
I do not recommend them anymore
I wish I could say they were great! it takes long to get their results and they have no idea about animals they care for. They rejected my claim on my puppy saying that diherriea was a pre-condition (from 2 months prior!!!). What puppy survives 2 months of lose stools and they should know better that for puppies it is very common to have bowel issues as they get to anything. Poor judgement.
Insurer: Embrace
By: Esra Urkmez
Claims took forever to resolve
Claims took forever to resolve. Their pre-existing conditions make insurance worthless. Will be canceling.
Insurer: Embrace
By: Paul
Timely turnaround of Bill sent in until…
Timely turnaround of Bill sent in until money is in my account. Everyone is always very kind on the phone. All in all a great company.
Insurer: MetLife
By: Misty Goulden
Filing Claim
Filing my claim was so easy on the app and was approved in just a few days and money deposited in my account. Thank you MetLife you are the best!
Insurer: MetLife
By: customer
The process eas easy and we received…
The process eas easy and we received the refund fast
Insurer: MetLife
By: Am
Good coverage with a lot of options for benefits and cost.
Qucik responses to questions, very easy claims process and quick direct-deposit payment system.
Insurer: Spot
By: Priscilla Clark