Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
I can relax knowing Fetch has my back
While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great customer service, document submission is painless and I love the quick reimbursement. You also get discount and promo offers for other companies. And, some companies offer discounts for Fetch. I don't know how the other pet Insurance companies are but Fetch is terrific.
Insurer: Fetch Canada
By: Vickie Bridge
Reliable and accurate
I like the relatively easy claim submission. When you provide everything requested the payment is fast and accurate. They’re taking care of me and my three doggies!
Insurer: MetLife
By: TWF
Quick turn around on payment this time…
Quick turn around on payment this time which is great!
Insurer: MetLife
By: AMIE
Very satisfied customer!
Easy submission of claims. Fast response and all claims have been paid! So refreshing in today's day and age. Makes a stressful pet situation much more manageable.
Insurer: MetLife
By: Lisa
I appreciate the quick turn around…
I appreciate the quick turn around times with getting my reimbursement!
Insurer: MetLife
By: Customer Kim
Claim Process was Easy, Coverage Excellent
It was very easy to submit the claim for my cat through the app, and all her expenses were covered. The claim was processed very quickly.
Insurer: Embrace
By: Andrea Carroll
Pets Best really is the best
I took my new kitten to my vet for an initial wellness visit. He got his first vaccines, some dewormer and a health check. My bill was $218. I submitted a claim for Wellness Coverage the next day by simply uploading the receipt from my vet's office into the Pets Best app. The next day my claim was approved and I received a check for $200 a couple of days later! Thank you for the seamless processing and easy claims submission process!! The insurance policy terms are also clearly and simply stated, no confusing jargon to sift through. 10/10 would recommend Pets Best for any pet 🩶
Insurer: Pets Best
By: Lauren
Fast and easy process
"It was my dogs annual wellness exam, vaccinations, and flea/tick refill. Post appointment, I went to the app, answered a few questions, took/uploaded a picture of the bill/receipt and hit submit. It's such an easy process! And within 1 week, my money was deposited into my bank account"
First claim
File my first claim after my puppy visit. Easy, and rapid response payment within 5-7 days. Thank you!
Excellent!
So far, amazing! Communication has been great and the sing up process is simple and straight forward. You know upfront what you're going to get! Additionally, submitting a claim is so easy anyone could do it. I was really worried that I'd be overwhelmed and not understand how to do anything to benefit from pet insurace but that hasn't been the case at all!
Insurer: Embrace
By: Kara Robertson