Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Quick turnaround times on claims and…
Quick turnaround times on claims and payment.
Insurer: MetLife
By: Kristen Ciarcia
Excellent pet insurance
Easy to get reimbursement and very fast as well.
Insurer: MetLife
By: customer
My claims were processed quickly and…
My claims were processed quickly and payments made within days of paperwork submitted
Insurer: MetLife
By: Kate
Absolutely fantastic—the smartest investment for our pet!
I cannot say enough good things about Trupanion—absolutely fantastic service! The response time is always incredibly quick, which gives us great peace of mind. The best part of this service is that so many veterinarian emergency centers and hospitals accept the plan and allow Trupanion to pay them directly. It takes the financial stress out of the equation when you are worried about your animal. This is hands down one of the smartest investments I have ever made for my family and our wonderful, beautiful pet. 5 stars all the way!
Insurer: Trupanion
By: Stephen
I was on hold for a really long time
I was on hold for a really long time; I had to be transferred several times and each time the hold time was really long. Also, I did not receive a renewal bill and so my policy lapsed. I think it might have been because one if the dogs on the policy passed away but I still had another dog that was covered. When I receive a bill I write it on a calendar. I checked my calendar and there was no bill noted. I pay my bill in full each year.
Insurer: Nationwide
By: Nancy Greenfield
Quick reimbursement time.
Quick reimbursement time.
Insurer: MetLife
By: customer
Kitty emergency
We had an emergency with our wonderful little kitty. We had an almost $4k bill that trupanion dropped down to $900. It was a huge relief that we could get our sweet boy the treatment he needed without stressing about how we were going to pay our normal bills this month. It was fast and easy, with approval they paid their part up front.
Insurer: Trupanion
By: Shannon Pekarski
Poor user interface both on website and…
Poor user interface both on website and on app. Payout methods didn't work, had to wait for physical checks to arrive. Insurance wasn't there for me when i needed it the most.
Insurer: MetLife
By: Carlos Ramos
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Insurer: Trupanion
By: Polly Smith