Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Excellent process and quick payment
Excellent process and quick payment! We received the money within one or two days. They saved us from many high vet bills and helped our pets stay healthy and happy. They are expensive, but it’s worth it!
Insurer: Embrace
By: Sara
If you're on the fence about your pet insurance......
When Embrace says submitting claims is easy, they aren't kidding. When I chose my dogs insurance, I was up in the air as to which one would be best. I've always had pets, but never had pet insurance. I'm very happy with my choice. My claim went through and was paid extremely quick.
Insurer: Embrace
By: Leslie M
Love how easy and quick the claim process is!
Submitting a claim is so easy and takes literally minutes. The review process is so quick too! I'm spoiled! Gonna take a lot to have another insurance woo me away from Embrace!
Insurer: Embrace
By: Susana Rios
Just made a claim for our Boys Wellness…
Just made a claim for our Boys Wellness Check and it was easier than trying to catch them to go to the Doctor? LOL Thank you, It's very easy to submit claims on your webpage.
Insurer: Embrace
By: Ron Wulff
Great pet insurance and easy to use
I love how clearcut it is to be able to file a claim, upload my receipts, and receive the money back. All within a timely fashion.
Insurer: Spot
By: Cristina Arecco
I've gotten a quick turnaround on…
I've gotten a quick turnaround on repayment for benefits.
Insurer: Spot
By: Joseph Nunez
My experience has been great
My experience has been great. They are very prompt to wire the money right into my checking account. Thank you highly recommend this company for protecting your pups. I have two German shepherds that are covered with Spot Pet. Lori Mckay
Insurer: Spot
By: Lori McKay
Metlife is the WORST!!! NEGATIVE STARS!!!!
I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. 👎🏼👎🏼
Insurer: MetLife
By: Erika
My dog had unexpected surgery and the…
My dog had unexpected surgery and the bills were so expensive. But with Fetch Pet Insurance I was able to get a peace of mind and the claim team was awesome! They provided follow up on my claims and I received payments within a few weeks! I am so happy with the service I received! Thank you!
Insurer: Fetch
By: Ralonda Dabney
Two Key Factors
What made this experience great were two key factors: First, I was really pleasantly surprised by how much was reimbursed - it was honestly substantially more than I expected. The cost of the services reflects the skill, facilities, and level of care provided by this particular vet practice, and we needed the best emergency care possible. Two, it was great to have a live person available to speak with me. I had never filed a claim before, and the customer service person patiently guided me through the process. Even the front desk person at the 24 Hour Emergency Hospital spoke about how easy the process is with Pets Best. And now my dog is completely cured, and the illness was not the devastating financial disaster it would have been without Pets Best insurance. This is a great company!
Insurer: Pets Best
By: Buyer of Chairs and a Table