Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
Other Categories
1st I called Embrace as I forgot user…
1st I called Embrace as I forgot user name & password. The wait was longer than I cared to wait but the person that handled the call was patient, understanding & helpful. She than helped me make a claim. And she made everything easy to understand.
Insurer: Embrace
By: Sandra Lima Porter
Difficult to complete enrollment.
After I got my quote, I had to try several times to enroll my pet. I don't know if there was an issue with the system itself, but I would enter my info again and again and the actual enrollment section or button wouldn't appear. After quite a few tries and days, the system finally took my info and completed the enrollment process.
Insurer: Nationwide
By: MB
Easy claim
"My pet had an emergency. I took a photo of the receipt went on the pets best app, followed the easy instructions on how to submit a claim and was done in a few mins. I was notified that it was received, notified about a delay than within 2 weeks received payment in the amount I expected and a written invoice which explained the details about the payment. This was a very pleasant first time experience.
I highly recommend Nationwide Pet Insurance!
I visited the Nationwide Pet Insurance website after a friend referred me. The website was super easy to navigate; insurance packages were clearly outlined so you could see what was covered, costs were readily available and signing up for coverage was a BREEZE!
Insurer: Nationwide
By: Aisha W.
Super easy online claim process.
Super easy online claim process.
Insurer: Embrace
By: Emma Burke
Simple to use and straight forward.
Simple to use and straight forward.
Insurer: Embrace
By: AMB
Decade of Being a Highly Satisfied Embrace Customer
Our two Australian Shepherd have been Embraced for the past 10 years and the coverage has more than paid for itself several times over! Aussies are active, athletic and oftentimes acrobatic dogs, and they have had multiple illnesses and injuries fully covered. Now that they are older, we are treating one of them for osteoarthritis and the other for intervertebral disc disease (IVDD) with injections and medications as needed for pain management. We added a Labrador puppy to our family and it was never a question she would be covered by Embrace from the day she came home. Our pets' policies are clear and easy to understand, the website and app are super easy to navigate and our claims have always been paid fairly and promptly! We will continue being an Embrace family for the peace of mind knowing our coverage provides our pets with the the best care possible.
Insurer: Embrace
By: Terri Helus
Never had any issues with Embrace Pet…
Never had any issues with Embrace Pet Insurance in over 5 years!
Insurer: Embrace
By: Sandra Barbo
Great Choice - Pets Best
We are very happy we chose Pets Best to insure our 3 Labrador Retrievers! They have a very easy claim process, quick reimbursement, excellent customer service, and respond immediately to any inquiry.
The response to my claim was fast and…
The response to my claim was fast and my amount paid to me was put in my account with great timing Thank you so much !
Insurer: Fetch
By: Scott Cameron