Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Quick and easy claim process
The claim submission process was easy, and I received my payment quickly. Both of my cats needed dental surgery to remove most of their teeth. That was already stressful to go through, so having the procedures covered and not having to deal with a complicated submission process really helped. Much appreciated!
Insurer: MetLife
By: Customer
Online claims process simple & easy to use
The online claims process was simple and user friendly. Uploaded my documents and submitted my claims.
Insurer: MetLife
By: Margaret Cox
The claim process is easy
The claim process is easy. The response time for payments is fast. Customer serice goes beyond my expectations.
Insurer: Trupanion
By: Sherrie
All my claims were processed very quickly
All my claims were processed very quickly and reimbursements deposited in a matter of days.
Insurer: MetLife
By: Tatyana mom of two franchises
THE ABILITY TO SIGN lEXI UP WAS…
THE ABILITY TO SIGN lEXI UP WAS STRAIGHT FORWARD ---
Insurer: MetLife
By: BARBARA PALACOROLLA
I submitted my invoices easily thru my…
I submitted my invoices easily thru my Fetch App. Fetch kept me informed of receipt of claims and progress by e-mail. The claims were paid in a timely manner less the deductible of $350 and 20% per my updated insurance contract.
Insurer: Fetch
By: Tom
Great service
Everything was fast and easy
Insurer: MetLife
By: Manuel Martinez
This was quick and easy
This was quick and easy
Insurer: MetLife
By: Brandie Bickford
The price breakdown
Easy to navigate online
Insurer: MetLife
By: AALIYAH TUFTS
Quick, easy and efficient!
The app is easy to access and download documents. The response time was very rapid and I received my check quickly.
Insurer: MetLife
By: Lucy's mom