Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Everything as promised.
I have had this insurance for several years now and have never had a bad experience. The contract is very clear. There are no gray areas as far as I've ever seen. Once the deductible is met the process of submitting a claim and getting reimbursed is relatively quick and easy.
Insurer: MetLife
By: Daniel Allvord
Fast reimbursement
I follow the guidelines of what needs to be submitted for reimbursement (including the detailed vet bill and S.O.A.P. notes along with any other comments). I sent the documents on a Thursday evening. MetLife sent a message alerting me they received it and it would take up to 5 business days to make a decision. Just 4 business days after, I was notified MetLife would reimburse me 95% for the vet's total billing.
Insurer: MetLife
By: customer
Got paid instantly
Got paid instantly. Loved it. Thanks a lot.
Insurer: MetLife
By: M Jamil Hossain
Very quick response
Very quick response. No hassles. The claim was handled quickly and payment sent to my account in a very timely manner
Insurer: MetLife
By: customer
I had trouble logging on to the iPhone…
I had trouble logging on to the iPhone app. once i did i could make my claim for reimbursement easily. however, i could not access the account info nor history. I was able to access my account via the website on my pc. I just feel the process was clunky and frustrating.
Insurer: Pets Best
By: Tom
I was getting preventatives (flea/tick…
I was getting preventatives (flea/tick and heart worm meds) for my dog. Quick and easy to submit invoice and get amount deposited in my bank.
Insurer: MetLife
By: Karen W
The APP does not work smoothly
The APP does not work smoothly. I like the convenience of the APP, but the APP is not always working. I recently submitted a claim and I kept receiving a message that there was a problem submitting my claim to try again, which I did. It took about 5-6 times to get the claim to go through. The next day I received about 5-6 emails indicating that I submitting the claim, which gave the appearance that I was submitting the claim multiple times, when the APP only accepted once. Other times the APP is down and not working.
Insurer: Pets Best
By: AMD
Quick no hassle claim refund.
Quick no hassle claim refund.
Insurer: MetLife
By: customer
Super Insurance!
Pets Best makes it really simple to understand everything about their insurance and is quick to respond to claims submitted.
About getting a refund
About getting a refund, now it's faster.
Insurer: MetLife
By: customer