Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Sick kitty
"This was our first hospital trip for our cat, and it was shocking to see the bill. Pets Best came through quickly with a wonderful result and made the otherwise stressful time with our pet (he's doing better now), easier to handle. "
The simplicity of the submission…
The simplicity of the submission process and the rapid turn-around time are what made this experience so pleasant. Thank you!
Insurer: MetLife
By: Angela L
Still waiting for payment for at least…
Still waiting for payment for at least 4 months, Want pet history from both my vets in Florida and north. No communication or contact to me. Extremely disappointing for a first claim after many years with embrace
Insurer: Embrace
By: Buddy G
Very easy to work through submissions…
Very easy to work through submissions and payments
Insurer: MetLife
By: customer
Claims were processed and paid promptly.
Claims were processed and paid promptly.
Insurer: MetLife
By: customer
Auto payments
I was told if I went in the same day to change my method of payment because Zelle didn't work that i would get my payment the new way. I did that but still received an email saying a check was being mailed. Called again and this time told once it is rejected once it goes by check. So not everyone is on the same page there.
Insurer: MetLife
By: customer
Pets Best, the BEST!
I lost my sweet baby girl in April of 2026. PetsBest was our insurance and I NEVER had a single issue with a claim. I ended up paying $4k to save her and PetsBest reimbursed all but $400! The easiest, simple process! I am so thankful for PetsBest and their team!
Insurer: Pets Best
By: Ashley
Great internet
Easy to use and starts as soon as you pay your monthly payments
Insurer: MetLife
By: Grace Mcclain