Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,710 total


Verified February 07, 2026

Simple and easy

Process is simple, claims have been paid fairly quickly.

Insurer: MetLife

By: Kaje

Verified February 07, 2026

Claims easy and payment hit my account…

Claims easy and payment hit my account in speedy manner

Insurer: MetLife

By: Jon Goffee

Verified February 07, 2026

Quick review of claims and payout.

Quick review of claims and payout.

Insurer: MetLife

By: customer

Verified February 07, 2026

Easy and quick

It’s always quick and easy you get your funds with 3 business days

Insurer: MetLife

By: customer

Verified February 07, 2026

Payback really fast and no so easy to…

Payback really fast and no so easy to make a claim because my vet does it right after my appointments.

Insurer: MetLife

By: OMAIRA

Verified February 07, 2026

So far my experience has been helpful &…

So far my experience has been helpful & seamless. The app is easy to navigate. Refunds were issued in a timely manner. Overall, it’s been very good!

Insurer: MetLife

By: customer

February 07, 2026

Every step of their quote providing…

Every step of their quote providing experience felt like they were trying to trick me into allowing them to use my data nefariously. I had to be careful on multiple occasions not to check a box which sounded like it would give them permission to sell my data, or send me marketing emails or phone calls. To top it off they were 50% higher than the other quotes I had received so a waste of my time and I'm sure they'll find a way to sell my data anyway! Waste of time not recommended

Insurer: Sonnet

By: Cameron

Verified February 07, 2026

With Smoochie's Thanks

Once I was able to get my claim documents compressed to a small enough file size to submit them, I received confirmation and approval within 48 hours. It was a tremendous help at a time when the cost of chemotherapy puts a strain on finances. Thank you.

Insurer: MetLife

By: Tyler

Verified February 07, 2026

My experience with MetLife has been…

My experience with MetLife has been great! The app makes it easy to submit claims and payment is quick. I’m so glad I got this coverage for dog.

Insurer: MetLife

By: Online shopper

Verified February 07, 2026

Very quick turnaround with processing…

Very quick turnaround with processing claim and payment.

Insurer: MetLife

By: customer

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