Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Such Ease and user friendly!
Such Ease and user friendly!
Insurer: Embrace
By: Angela Baker
Please fix your website
Pets Best used to be awesome. My 18 year old cat has so many issues but my claims were paid in a timely manner giving me peace of mind. However, for the last month or so, the online portal and mobile app do not work. You cannot submit any claims thru either of these two sites. Pets Best keeps saying they are "working on it" but this is really going on too long. Also, my premium went up $500 for next year. I get that my cats are getting older and vet bills are higher, so of course I will pay it but I wish I could submit my claims online. They have us emailing claims and then you never find out if they received the claims because they do not send any verification emails anymore. I'm sad that this has happened and I hope they fix it soon.
Insurer: Pets Best
By: Toni Ann
Worst than Nationwide
Worst than Nationwide Constant hassle for paperwork for first 6 month, a doctor receipt was never sufficient. Metlife does not cover anal gland expression.
Insurer: MetLife
By: Seattle customer
Fast friendly service & received refund…
Fast friendly service & received refund check in a timely manner.
Insurer: MetLife
By: DeeDee
It was straightforward and step by step…
It was straightforward and step by step instructions were provided. The whole process did not take long
Insurer: Embrace
By: Semyon Rubinchik
How easy it was to file and hire…
How easy it was to file and hire quickly a deposit was made into my account. Thank you
Insurer: MetLife
By: Andee
My experience was no problems of what…
My experience was no problems of what to do next. Question though is receiving invoice. I want it taken directly out of checking. Do you know when I will receive an invoice? Thank you, Carole Mcdonald, 538 N Monroe St, Butler Pa 16001. Thank you.
Insurer: Nationwide
By: customer
claims are prosessed quickly and…
claims are prosessed quickly and payment made quickly
Insurer: MetLife
By: Roz Akin
Easy to apply and pay roll deduction
Easy to apply and pay roll deduction
Insurer: MetLife
By: Bambie Jordan
Easy uploading of invoice for…
Easy uploading of invoice for reimbursement. Quick response via text/email
Insurer: MetLife
By: customer