Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Straightforward claims submission…
Straightforward claims submission process - my vet emailed me a copy of my bill that I was able to upload. ASPCA asked for a full medical history, but that was something they were able to access by contacting my vet directly, so it was not burdensome. Then the claim was processed and my payment was direct deposited into my bank in somewhere around a week total - I wish human health insurance worked this well.
Insurer: ASPCA
By: Adam Groff
The only thing you did that was wrong…
The only thing you did that was wrong was charge my mom twice for the same policy. We’ll be contacting you regarding this. Other than that it was a pretty easy process and great rates!!
Insurer: Sonnet
By: Dave Punga
It was easy to add my new kitten to a…
It was easy to add my new kitten to a policy for his health.
Insurer: Nationwide
By: Deborah Shultz
I have no title
Very difficult and cumber son to submit my first reimbursement request. Phone call to your folks was not much help. Once I figured out how to submit a reimbursement payment was received within a few days.
Insurer: Pumpkin
By: Bill
Overcharged my credit card initial…
Overcharged my credit card initial premium by $25.00+ and STILL NO REPLY to my email from Pumpkin after five (5) days!!
Insurer: Pumpkin
By: WOLFIE
Easy access to plan information and…
Easy access to plan information and veteran discount along with other discounts
Insurer: MetLife
By: MICHAEL
My claim
My claim was very simple I went thru my app and submitted a picture of my bill and a receipt of my payment and 2 days later i received my refund, very easy and very simple!
Insurer: Pets Best
By: Freddie
Money hustler
When talking to agent. She asked if both my dogs had been examined in the last year. I said no. One of them had been neutered the other not. She ignored me and signed them up anyway. Being neutered is not a physical exam. Then after they collected my money, they sent me an email saying they could not get service unless they had been fully examined. She should have been honest. That was a hustle. Refund my money please.
Insurer: Embrace
By: Marilyn
Really furious !
Really furious at this. My dog has been with Trupanion since she was a pup she’s almost 5. I pay every month before the month finishes never one month where I have missed a payment today I get some random email to say my dogs insurance has been cancelled I got no call to advise me. I just get an email it’s been CANCELLED!!! Why ? I never miss any payments even if it’s late I always pay my dogs monthly insurance I have emailed you back I want action taken asap !
Insurer: Trupanion
By: Alanna Finucane