Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Outstanding
Outstanding I hand my money back in less then 24hrs great service
Insurer: Embrace
By: Diana Gazza
The app makes everything so simple to…
The app makes everything so simple to send records and receipts, and I was amazed how quickly I was reimbursed for the covered charges!
Insurer: Fetch
By: Trudy-Spokane,WA
Claims process was easy and…
Claims process was easy and reimbursement was prompt
Insurer: Pumpkin
By: Natalie-Al N-A
What a scam
What a scam. Yes they are too good to be true as the rates are low but customer service is horrible. I switched my bank account and they didn't take the payment out of the right account. I called right away and provided proof this was their error and they sent it to collections and cancelled my policy resulting in a bad rating and NSF on my insurance. Customer service told me when following up for the 4th time, that if it was important that I could follow up on their general line. Reply to their comments. I did follow up. So many times. It didn’t get me anywhere but a collection company calling me everyday and an outrageous amount of insurance payment for the NSF.
Insurer: Sonnet
By: Pamela A
Easy and fast
Every time I submit a claim is resolved quickly and without any issues.
Insurer: MetLife
By: Olivia
It was super easy to file my claim and…
It was super easy to file my claim and I got payment very quickly. I highly recommend pumpkin insurance.
Insurer: Pumpkin
By: Awhite