Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

14,830 total


Verified April 15, 2026

Easy to use website

Easy to use website, have always been helpful with questions, claims are easy to submit and refunds are quick. The best!

Insurer: Pumpkin

By: Alex

April 15, 2026

Easy to get exactly what I paid insurance to do

Submitted all on line. Paid as per plan quickly direct to my accounts. Exactly as expected.

Insurer: Pets Best

Veterinarian: Garden City Park Animal Hospital

By: Barbara

Useful
Verified April 15, 2026

Very quick with resulrs

Very quick with results and refunds

Insurer: MetLife

By: Mary Predki

Verified April 14, 2026

It was easy to navigate

It was easy to navigate and the description of what was covered was easy to understand.

Insurer: MetLife

By: Andrew

Verified April 14, 2026

Easy process & Affordable Quote

Getting a reasonable quote through the app was simple and easy.

Insurer: MetLife

By: SK

April 14, 2026

Josh was absolutely wonderful to deal…

Josh was absolutely wonderful to deal with. He explained my policy and everything that is covered in it!

Insurer: Fetch

By: Sharon Singer

Verified April 14, 2026

This was great

This was great! It was so easy to enroll.

Insurer: MetLife

By: Yolanda Martin

Verified April 14, 2026

Metlife Better Deal

Had to get pet insurance when getting our Bernese Mountain Dog, required by breeder. They provided Fetch Pet insurance. It never paid hardly anything for any claim sent in. I was able to get a "Family Plan" here with MetLife Pet Insurance for 3 pets for less than what I was paying for individual with Fetch.

Insurer: MetLife

By: James Thorne

Verified April 14, 2026

Very easy to order

Very easy to order

Insurer: MetLife

By: Jenny Pittman

Verified April 14, 2026

Loyalty

I liked how easy and fast it was I did it fairly quick

Insurer: MetLife

By: Dewey Wheeler

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