Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy process and prompt payment
It was very easy to submit my vet invoices and I received payment within a few days. Definitely made my cat’s illness less scary.
Insurer: Trupanion
By: Amy
Easy claims submission and timely…
Easy claims submission and timely processing.
Insurer: Spot
By: Tani
Fast and easy reimbursement of vet bill…
I was very pleased with the quick reimbursement of my vet bill. The process to submit online was very easy and I was reimbursed in about 10 days directly to my bank account.
Insurer: Spot
By: Maria Boener
BIggest complaint is receiving payment
Usually very slow to process claims. This itme was better. Biggest complaint is the payment method. You want me to sign up for some serice, another set of userids and passwords to worry about. So just wait for you to mail a check. If have an account with you - why can't that account be used to handle payments?
Insurer: MetLife
By: NY Gardener
easy process to get started
easy process to get started
Insurer: MetLife
By: Dara Ryan
The app makes it easy to submit a claim…
The app makes it easy to submit a claim and Spot was fast at processing the claim. Very happy with the insurance.
Insurer: Spot
By: Tim Solum
Great Customer Service!
Our internet hsd been out forcafew weeks andbwe had missed a payment due to an old card being on file. Embrace wss quick to help get us back on track. Customer service was great!
Insurer: Embrace
By: Karen W. Anderson
I've tried 3 separate times to make…
I've tried 3 separate times to make purchase after getting a quote and had difficulty each tim. I saved the quote twice and when I went back to retrieve it there was no record found. However, I do thank you for offering and providing pet insurance to my 2 babies. Blessings, Kim Smith
Insurer: MetLife
By: Kimberely Smith
It only took me a couple of minutes to…
It only took me a couple of minutes to put in my claim. It was approved very quickly and the money appeared in my account a couple of days later, as predicted.
Insurer: Pumpkin
By: undecided customer