Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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The quick paymentspayments are made timely and are…
The payments are made timely and are deposited directly into my checking account.
Insurer: MetLife
By: customer
Quick and simple payments of mt vet bill
Quick and simple payments of mt vet bill
Insurer: MetLife
By: CPA
Truly the Best. I swear by PetsBest.
My Chunk is 5 years old now and I have had him insured with PetsBest since he was 8 weeks old. I honestly think getting this insurance was one of the best financial decisions of my life. We have been through 7 surgeries (he's an English Bulldog) and endless food-related allergies flare-ups (I mean, ear infections, skin infections, etc.). We have also been to a ton of different vets in different states (doggie dermatologists, doggie eye doctors, doggie surgeons) and NOT ONCE was my claim denied, and NOT ONCE did I have A SINGLE issue. I think I maybe had to call customer service like once since getting this insurance. You just go to the vet, worry about the best vet care possible, get your receipt, submit it, and within 20-30 days you have your reimbursement. If there's a delay in reimbursing you - they always send a follow up email telling you basically, "hey, so sorry we are taking longer than usual, but we haven't forgotten about you!" I highly recommend PetsBest. I think I have recommended at least 5 people to them.
Insurer: Pets Best
By: Anastasia Spytsya
Good turnaround time for claims
Good turnaround time for claims
Insurer: MetLife
By: Elizabeth
MetLife works quickly to review and pay…
MetLife works quickly to review and pay our claims for veterinary services. Thank you!
Insurer: MetLife
By: Raul
The sign up was quick and simple.
The sign up was quick and simple.
Insurer: Nationwide
By: customer
Easy to submit claim
Easy to submit claim, received payment in a timely manner
Insurer: MetLife
By: STEPHEN KRAFT
Quickly reviewed & settled the claim!
Quickly reviewed & settled the claim!
Insurer: MetLife
By: customer
The app is really easy to use
The app is really easy to use, which I love. But sometimes claims take forever to get paid back. The length of time seems to be related to the amount that I’m trying to get back. If it’s not that much, my claim is approved faster. If it’s a lot, that doubles the amount of time it takes to get money back. It’s frustrating because usually when I has to pay large amounts, it would be nice to get the money back sooner.
Insurer: MetLife
By: Amy
Customer service telephone operators…
Customer service telephone operators were knowledgeable and courteous. They answered all of my questions. I submitted my vet bill and it was processed accurately and timely. Their payment was loaded directly into my checking account . The entire process was excellent.
Insurer: Spot
By: Wayne Tanimine