Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


Verified November 06, 2025

So easy to use once you get the hang of…

So easy to use once you get the hang of it

Insurer: MetLife

By: customer

Verified November 06, 2025

Very easy to use app and many options…

Very easy to use app and many options for payment.

Insurer: MetLife

By: Marc A

Verified November 06, 2025

I’ve had the insurance for about three…

I’ve had the insurance for about three years. I used to send in my receipts for payment now I do it all online and it’s so much faster and so much easier. Love it.

Insurer: MetLife

By: Charlotte Pagano

Verified November 06, 2025

Easy reimbursement process

Portal is super easy to navigate and submit receipts/invoices for reimbursement. Quick turn-around as well.

Insurer: MetLife

By: customer

Verified November 06, 2025

Easy to apply

Easy to apply

Insurer: MetLife

By: Debra Russell

Verified November 06, 2025

MetLife Pet Insurance reimbursements

MetLife Pet Insurance has followed through with payments as promised and in a timely manner .

Insurer: MetLife

By: MARY MIRELES

Verified November 06, 2025

Very Happy!

Just really easy to use. Quick response and reimbursement!

Insurer: MetLife

By: Dawn Weaver

Verified November 06, 2025

Fast and easy

Fast and easy

Insurer: MetLife

By: Lauren Durrett

November 05, 2025

Submitting claims online is super easy…

Submitting claims online is super easy w/Embrace. For the most part, their reimbursement amounts are pretty decent, & their customer service on the phone is very good. However, I just hope that they don’t jack up their monthly rates again in the spring like they did this last spring when my policy renewed. Fortunately, I was able to raise my deductible and bring the premium back down to a reasonable level….

Insurer: Embrace

By: Cecilia Cardwell

Verified November 05, 2025

Fast and easy to sign up

Fast and easy to sign up

Insurer: MetLife

By: Manuel Barajas

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