Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Awesome timing reasonable quote and…
Awesome timing reasonable quote and could make my double payment on visa debit card
Insurer: Sonnet
By: ruby herman
Great experience quick reimbursement…
Great experience quick reimbursement and easy to put in a claim
Insurer: MetLife
By: customer
Sonnet is the best
I want to say three points with my experience. This is the first time of having Sonnet. 1. I like the policy and price I have home and two auto. 2. Finally sonnet solved the payment problem and made it working. I met a payment problem with my credit card. Sonnet tried to resolve it for 10 days. And finally I could. 3. Kind agents. I had to explain more than 5 times with different agents. They were all very kind and tried to help me.
Insurer: Sonnet
By: Joseph Cho
No hassle and quick payments
No hassle and quick payments
Insurer: Spot
By: Victoria Spaugy
Easy to file
My claim was so easy to file. I was able to monitor the progress of my claim. And my payment was quick
Insurer: Pets Best
By: Paige
Great I’m very happy it’s fast and…
Great I’m very happy it’s fast and don’t have to talk with an agent all online i love it
Insurer: Sonnet
By: Kassandra
Sonnet is a classic bait and switch…
Sonnet is a classic bait and switch company. Low rates that instantly escalate, lack of communication, convoluted emails and a threat to cancel without notice. What a truly terrible company.
Insurer: Sonnet
By: Michael Robinson
The bill was submitted right after the…
The bill was submitted right after the visit while I was checking out. The Vet knew how much you were going to pay and all I owed was the out of pocket amount. That's a great way to do business with an insurance company. I wish "PEOPLE" insurance would take the hint!
Insurer: Trupanion
By: Thomas
simple and fast enrollment process
simple and fast enrollment process
Insurer: MetLife
By: Steven Stucke
Get your vets records yourself to speed reimbursement up
This is the first time I've purchased pet and wellness insurance and I'm a senior citizen. I'm glad I did since my new puppy has had multiple visits to vets here in Hawaii for a suspicious lump. She even had to have a specialist ultrasound. Pets Best has paid for everything as expected, usually in a timely manner. Just be sure you use a vet that is willing to provide and fax/email all medical records when asked. That is normally the only thing that delays payment. I finally asked my vet for a copy of my dog's full medical record. Now every time we have a visit I ask for an update on the records. That way I can just send it to the insurance company myself and not make them ask the vet to them. It really speeds the process up. As long as PB gets the right paperwork they pay quickly.
Insurer: Pets Best
By: Linda M.