Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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adoro claims experience
The claim was reviewed in an amazing amount of time and I received the payback instantly. It was a great experience!
Insurer: Adoro
By: Hannah
Great customer service all questions answered
I had gotten an estimate online but had so many questions before actually putting my payment through. Finally called, spoke to Karley on the phone and she was lovely. Answered everything and more, she was even able to change my plan according to my needs financially.
Insurer: Fetch Canada
By: Braillyn Giroux
Easy and quick
Easy to fill out and quick. The only thing I didn't like is there is no way to include an additional pet above 3 in the quote without calling them.
Insurer: MetLife
By: Cheryl Falke
Signing up for Embrace was very difficult.
Signing up for Embrace was very tedious. After an initial wait time of about 10 minutes, I was connected to the wrong department. As a result, I had to endure another wait time. The customer service rep. was not particularly knowledgeable in answering questions. The App was a joke. It was very difficult to establish a password as there seemed initially to be a problems in offering that option. Instead, the program wanted to generate its own password. When I was finally offered the chance to create my own password, I was told that I would receive a numerical code via text. I never received a code despite continually requesting one. Next, both my password and username were not recognized. After talking with a second rep., the situation was resolved after two hours total time. I came very close to cancelling my policy with Embrace and trying a different company.
Insurer: Embrace
By: Kevin D. Perruzzi
Ease in submitting my claim and rapid…
Ease in submitting my claim and rapid response from you. I’m looking forward to the reimbursement in a few days
Insurer: Spot
By: Janice Navarro
The application was quite easy to…
The application was quite easy to complete
Insurer: Nationwide
By: Larry Hillard
Enrollment was quick and easy.
Enrollment was quick and easy.
Insurer: MetLife
By: Kristina Salmeron
Process is Smooth
The process of submitting invoices is easy and I get fast responses. Thank you.
Insurer: Trupanion
By: Bradley Gray
Easy to file online
Easy to file online, rapid review and payment.
Insurer: Spot
By: David Boyd