Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Very easy to apply for insurance.
Very easy to apply for insurance.
Insurer: Prudent Pet
By: Chris
So far so good
I didnt give a 5 star since my pet's application has not been completed but, the application process was easy to complete and the estimate was immediate for me to compare with other insurances.
Insurer: Nationwide
By: Heidi Mellen
Excellence and efficiency of service in…
Excellence and efficiency of service in a timely manner servicing our claim and payment. Outdtandinf people at Trupanion.
Insurer: Trupanion
By: Fred
With your connection to our emergency…
With your connection to our emergency vet, the bill was paid the day of Rosey's release!
Insurer: Trupanion
By: Karen Throneburg
Quick and easy claims and refunds!
Quick and easy claims and refunds!
Insurer: MetLife
By: Dcdalton
The application process was very simple
The application process was very simple
Insurer: Nationwide
By: Brian A
Easy to file claims online and payment…
Easy to file claims online and payment of our claim was fast.
Insurer: MetLife
By: customer
Application closed after months of no responses from Nationwide
I completed the application 1/9 and my last message was received 1/12 with a response, an automated message 1/29 with response and documents, and additional attempts for a response have been made 3/30, 4/13 and 4/20. I was then notified after multiple attempts for a response that my application was closed. "Our records indicate Wink's application 10303519 was automatically closed on 03/25/2026 due to waiting for additional medical records. Unfortunately, the additional medical records were received on 04/13/2026. Which was after the application was closed." My response: The request for additional records was responded to via fax and email within hours of the request. It was sent on 1/12 at 1:32, and again when no response was heard on 1:28. They were sent via my personal work email as well as the hospital email. All of my contact information of emails, phone number and home address has been provided and multiple attempts for contact made, I am disheartened that this is how I find out that the application was closed after all of this time and information was sent the same day. My dog has a policy and I have received communications for his without any error. We recommend your services to our clients at our hospital, and this is concerning how this was handled.
Insurer: Nationwide
By: customer
Payment was processed quickly
Once the correct paperwork was sent in, payment was processed very quickly.
Insurer: MetLife
By: customer
No Worries Here!
The claim submission process is seamless and easy. Refund on claims have been quick and effortless. I go to the vet with peace of mind.
Insurer: MetLife
By: Rigs.