Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very easy to submit the claims in all…
Very easy to submit the claims in all the paperwork that goes with it. Metropolitan does a great job of keeping you informed of the process of your claim.
Insurer: MetLife
By: Paul Bullara
Clear communication on phone.
Clear communication on phone. Very hard to load the paperwork on the computer, my cursor didn't seem to line up weill
Insurer: MetLife
By: Linda Deogny
Financial information stored without authorization
Purchased a policy last year for 1 year term. Paid for it with my credit card. They kept my credit card information on file without my consent and auto renewed my policy without my authorization. No possibility to cancel the renewed policy online even though I purchased initially the policy fully online. To purchase the policy , they allow you to get a quote and purchase it fully online, but when it comes to cancel a policy, you will have to waste your time calling them . Tried calling them. Stayed over 20 minutes on the phone, no one answered. Really upset with what they are doing now
Insurer: Sonnet
By: Cristina Uzun
Quick, easy processing of claim
An urgent vet visit turned into needing xrays and an endoscopy to track down what the puppy had eaten. Knowing I have Metlife Pet Insurance gave peace of mind in doing what was needed for the pupper. Using the app to submit my claim was easy and payment reimbursement was quick.
Insurer: MetLife
By: C.M.
Easy to add a new pet.
Easy to add a new pet.
Insurer: Nationwide
By: Deborah Lief
We love ASPCA
Amazing help, always so responsive and kind. Reccomend to everyone!
Insurer: ASPCA
By: Jillian Stira
Customer Service is extremely helpful…
Customer Service is extremely helpful and answers all of your questions and concerns.
Insurer: MetLife
By: R. Everett
User friendly
This is my first experience with pet insurance and I have been very happy with the ease of the claim process and what’s been covered. Really like using the app as well!
Insurer: MetLife
By: Amy Akerley
Awesome service
Awesome service, great turn around. Can't be happier 😌
Insurer: MetLife
By: Rosa iriarte