Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Why I chose Nationwide for my pet's insurance
I chose Nationwide for my pet's insurance because I was a prior customer and I know that Nationwide is exceptional. The customer service is the best and I trust Nationwide having been a prior customer.
Insurer: Nationwide
By: Julie K.
Great Experience
Ive always had a great experience with MetLife. Its so easy to submit a claim and even better that I could do it from my phone. The customer service reps are also very friendly and helpful
Insurer: MetLife
By: customer
Exceptional service
Exceptional service, would highly recommend.
Insurer: MetLife
By: Esther Horwitz
All your associates are very courteous…
All your associates are very courteous and knowledgeable. They always answer all my questions and provide suggestions to make things easy when filing claims and other documents
Insurer: MetLife
By: customer
Metlife Customer Service is top notch
Metlife Customer Service is top notch. Even when there is a paperwork issue, they are courteous, helpful an thorough. I highly recommend. I love our wellness and accident plan.
Insurer: MetLife
By: customer
Fast efficient processing for claims
Fast efficient processing for claims. Clear EOBs. Responsive and knowledgeable team when you need to talk to them.
Insurer: MetLife
By: Tracy Williams
It was a easy process to follow and…
It was a easy process to follow and fill out the forms
Insurer: Nationwide
By: Jennifer
Best Pet insurance out there 100% satisfied
Great and convenient app for submitting claims also quick claims review process for reimbursement… 😊
Insurer: MetLife
By: joseph kokotiuk
Metlife for our Pet
We have had Metlife Pet Insurance for the past 2.5 years and we are very happy with them. It is so easy to submit a claim and they have handled all our claims on a timely manner.
Insurer: MetLife
By: Silvia
DISHONEST BILLING PRACTICES
i changed my credit card in their online portal, the continued to bill my old card for MONTHS and REFUSED TO HELP UNTIL MY POLICY WAS UP FOR RENEWAL. claimed that there was no other card on my account when I could clearly see it online in their portal in my account,
Insurer: MetLife
By: sam kretchmer