Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They were very helpful yes
They were very helpful, every time I needed to contact them!
Insurer: MetLife
By: Kathy Lucia
So helpful and professional and caring.
So helpful and professional and caring.
Insurer: Fetch
By: Nicole Barnum
I did not give a 5 star because it is…
I did not give a 5 star because it is still unclear to me why the first series of lime vaccine was reimbursed but the 2nd series was not. when I spoke to a rep she said I had not reached my quota. But now, I just receiaved a check for my pets medication. Why was the first shot paid for but not the second?
Insurer: MetLife
By: Donna Nooney
I am a repeat customer of many years.
I am a repeat customer of many years.
Insurer: Nationwide
By: Sandra C Lehrer
Overall excellent service
MetLife Pet Insurance provides a strong overall experience. The app is easy to use and offers clear, helpful information. Renewals are straightforward, and the automatic $500 increase in benefits—as long as you have $1,000 or more of unused benefits remaining on your policy—is a nice added perk. The only drawback is that the claims process can be a bit slow at times. However, once approved, the Zelle reimbursement is fast and very convenient. Overall, a reliable pet insurance option with useful features and solid value.
Insurer: MetLife
By: Brinin Behrend
Responsive
Responsive. Fast. No endless questions. Website is easy to navigate.
Insurer: Pumpkin
By: Susan V.
Super easy and reliable
Super easy as it always is! MetLife pet insurance we’ve had for years and they have always been reliable and easy to deal with. Highly recommend!!
Insurer: MetLife
By: Mary Christopher
Very easy to navigate claims
Very easy to navigate claims. Excellent customer service.
Insurer: MetLife
By: customer
Easy to submit claims
Easy to submit claims. Good communication and fast reimbursement.
Insurer: MetLife
By: TRACY