Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Don't expect an answer
I had a simple question: Does Fetch cover deciduous tooth removal. What a JOKE!!!! It's a yes or no question. This is the conversation that followed While we are not able to confirm or deny specific coverage without a claim being filed, I can say that your policy is set to cover any non-routine dental procedures, such as medically necessary cleanings due to gum disease, tooth extractions, etc. We can only cover these treatments as long as the issues themselves were not pre-existing to your policy. well, when she was a puppy she only had one set of teeth and now she has two....soooo..... is that pre-existing. Rico profile We are not able to confirm until a claim has been filed since this will be based on the medical history of your pet. In general, any condition or clinical signs or symptoms that your pet has before the policy started or within your waiting period is pre-existing to your policy. that is most unhelpful. Have a great day. Rico profile I absolutely understand your concern but this is how your policy's coverage works. But in the meantime, Is there anything else I can assist you with? Rico profile Thank you, Carol, for reaching out! A short survey will appear in this chat below. We greatly appreciate any feedback you may have.
Insurer: Fetch
By: carol
Great Insurance
This is the second claim I have filed, & each time the process was uncomplicated & promptly received responds to my submission…I highly recommend MetLife pet insurance
Insurer: MetLife
By: Paula
So Grateful
Always prompt always efficient
Insurer: Trupanion Canada
By: Alan
Efficient service
Friendly and efficiently
Insurer: Trupanion Canada
By: Jiasong
Very food company my veterinarian recomm
It was easy and the lady I was dealing with was friendly
Insurer: Trupanion Canada
By: Gus
Bel accueil!
La gentillesse et le professionnalisme de la personne du service a la clientele
Insurer: Trupanion Canada
By: Christiane
Missy Trupaion
Always fast and reliable.
Insurer: Trupanion
By: Young
Great experience with Trupanion!
Trupanion is very user friendly. I had to upload one claim myself from an urgent care. I had never done that, but it was straightforward. The second part was through an emergency hospital. They always do the filing for me and I was able to know up front what my cost would be (approximately). Super easy, can't ask for more.
Insurer: Trupanion
By: Lesley