Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent processing
The protocols for claims is very straightforward. People taking care of the claims are working on them carefully and rapidly. I appreciate all the efforts. Thanks so much!
Insurer: MetLife
By: R. Bryant
Sonnet Makes Cancelling Nearly Impossible
Sonnet purposely makes cancelling your policy near impossible. Their online portal will force you to call, and when you call, they keep you on hold for hours. The BBB has numerous complaints about this practice.
Insurer: Sonnet
By: Heather Lowry
A very good experience
Amanda was amazing, answered all of my questions, nice to know she is available for us if we have anything else to talk about.
Insurer: Fetch Canada
By: Mary Charlton
Excellent service, fast transaction
When I had problems uploading the documents, I was able to call them and gget step by steep instructions. The transaction was swift, got it back in less than a week
Insurer: Fetch
By: Artie
The app is very convenient
The app is very convenient. I still have some troubles with payment receiving method from Metlife.
Insurer: MetLife
By: THI CAM BINH NGUYEN
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Pumpkin. The team is always so nice and helpful, and they handle claims quickly and efficiently. Because of this, I’ve confidently recommended their pet insurance to many other pet owners.
Insurer: Pumpkin
By: Scarlett Goulburn
Great coverage and quick payments
Great coverage and quick payments - this is exactly what we were hoping for when we made the decision to get pet insurance. The app is very easy to file claims and they update you through every step of the process. Very impressed and very relied to have such great coverage for our pup.
Insurer: MetLife
By: Courtney M.
Claim processing is so streamlined and…
Claim processing is so streamlined and smooth. Good job!
Insurer: MetLife
By: customer
Easy and straightforward
Easy and straightforward claim submission. The turnaround time from submission, to review, to payment was exceptionally fast and painless.
Insurer: MetLife
By: Evan