Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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App is easy to use and upload claims.
App is easy to use and upload claims. Though there are often issues seemingly with submissions, leading to frustrations.
Insurer: MetLife
By: Kim H.
Quick turnaround on all claims
Quick turnaround on all claims. We are very pleased with MetLife Pet Insurance
Insurer: MetLife
By: customer
Good Plans, Poor Claims Processing
While the plans and coverage are more straight-forward than some, the claims process is very challenging. The same items will be covered in some cases, but not in others. Multiple items in the same claim will sometimes be processed, other times missed altogether. If items are missed, then an appeal is required, which takes more time and up to 30 days to complete. All of these claims issues significantly degrade the overall experience.
Insurer: Pets Best
By: Chris Middleton
The new claim process is very user…
The new claim process is very user friendly, my claim was reviewed quickly and reimbursement was received just a few days after submission.
Insurer: MetLife
By: HeatherB
User Friendly
Very user friendly online process for anyone with a smartphone and a camera. Very clear instructions on claims. Very prompt responses.
Insurer: Spot
By: Robert Moran
Reliable
Reliable . First pet insurance I’ve had and it’s worked well when I needed it . No complaints .
Insurer: MetLife
By: customer
Very easy to submit claims
Very easy to submit claims. Rapid response time.
Insurer: MetLife
By: Andrea A.
Really great coverage
Really great coverage, it has been life savings whenever my dog has needed coverage. The claim process is really simple. I would only add as feedback to improve the lapses for reviewing claims, but this is by far the best pet insurance in the market!
Insurer: MetLife
By: Eduardo