Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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I get my gustions answerd write away.
I get my gustions answerd write away.
Insurer: Trupanion
By: Norma
Very kind
Janet was very kind and open to answer all my questions. She exceeded my expectations because she shared some tips for someone who has just moved into the country and is new to pet insurance.
Insurer: Furkin
By: Cristina
Great customer service
Great customer service
Insurer: Trupanion Canada
By: Adele
Claims dating back to 2016
Helpful and responsive
Insurer: Trupanion Canada
By: Brenda
Bella my puppy
Registering was easy person was very helpful
Insurer: Trupanion Canada
By: Daniel
Because she was very friendly and helpful and a real person instead of a machine.
Because she was very friendly and helpful and a real person instead of a machine. And she answered questions.
Insurer: Trupanion
By: Donna
First time pet insurance customer.
I was impressed with how this insurance company handled my phone call.
Insurer: Trupanion
By: Timothy
Great knowledge base
Just a nice person with knowledge helped me!
Insurer: Trupanion
By: Cindy
No phone trees reps are quick to answer native English speakers and always professional and kind.
No phone trees, reps are quick to answer, native English speakers, and always professional and kind. This is rare in customer service these days. Please don't ever change to save a buck for the company. This is why I stay with Trupanion.
Insurer: Trupanion
By: Anthony